Job Description

General Purpose of Job:  

Under direction of the Therapy Department leadership, coordinates staff and generates daily rehabilitation schedules for patients, along with the execution of essential business functions. Active participation in department meetings, daily scheduling and other projects as assigned. 

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Coordinates staff and provides clerical support for front office procedures including daily scheduling and insurance verification.


• Schedules appointments/ tests/ procedures/ secures authorizations, compiles pertinent demographic records, and facilitates referrals.


• Coordinates daily business office functions that may include: PHI gathering for patient appointments, fax distribution, patient appointment reminder calls, mail pick-up/ distribution/ delivery, and other clerical duties.


• Serves as a preceptor to current and new caregivers whenever needed.


• Assists with medical record requests as needed.


• Maintains upkeep and maintenance of equipment including infection control logs.


• Assists with/ conducts office meetings or huddles, as needed.


• Operates various pieces of standard office equipment.


• Acts as source of direction during absence of therapy department leadership.


• Serves as a role model for consistent demonstration of Sparrow Health System’s Customer Service Behavioral Standards of Performance, by respecting the Privacy and Confidentiality of those we serve.


• Demonstrates knowledge and respects patient, service provider, and organizational confidentiality procedures and protocols defined under the HIPAA Privacy Policies.


• Follows established HIPAA privacy procedures when using and/or disclosing protected health information.


• Maintains and protects rights under the HIPAA Privacy standards.


• Populate monthly dashboard of performance metrics, including data entry and composition of reports to be shared with clinic stakeholders. 


• Responsible for tracking and ordering therapy supplies as needed.


• Lead welcome orientation visits to proactively inform new patients and caregivers of customer’s frequently asked questions.


• Systematically track deadlines for progress notes and authorization forms to ensure adequate compliance with insurance and therapy regulatory bodies.

Job Requirements

General Requirements	• Must be CPR certified biannually
Work Experience	• Minimum of 1 years’ experience in scheduling and staffing in a healthcare setting. • Experienced in a lead capacity for customer service interaction. • EPIC specific experience
Education	• High school diploma or GED, Associate’s degree preferred
Specialized Knowledge and Skills	Required: • Must have intermediate proficiency with Microsoft Word, Excel, Access and Power Point software. • Demonstrates ability to use a keyboard as required to perform the essential duties of the job. • Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course or job training. • Demonstrates excellent verbal and written communication skills. Preferred: • Business or appropriate health care related college level courses leading to an associate or higher level of degree desirable.