Job Description

General Purpose of Job:  

Perform general clerical, organizational and office duties.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Performs a variety of clerical duties.


• Identifies and trouble shoots technology failures and handles computer downtime


• Independently aids Caregivers, including daily rounding and delivering necessary office supplies


• Operates and utilizes office equipment and software applications, including Word, Excel, PowerPoint, Copy / fax Machine, and answering and directing phone calls


• Communicates with patients, families, members of the health care team and others in a professional, diplomatic and empathetic manner


• Coordinates as needed with Homecare, LTACH, Mental Health Services, sub-acute rehab, hospice, Human Arc, DME suppliers, maintains DME asset location.


• Assists with compiling the necessary supportive documents required for patients transitioning to a different site of care


• Responds in accordance to the appeal process as it relates to Medicare & Medicaid


• Faxes Children Specialized Health Care Services and Early On applications as needed, SSI packets, and maintains handouts for families


• Maintains and updates contact information for the available community resources

Job Requirements

General Requirements	• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Work Experience	• Minimum of 6 months previous secretarial experience
Education	• High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program
Specialized Knowledge and Skills	• Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data • Interpersonal skills for effective communication • Knowledge of basic medical terminology, health insurance, policies, or procedures • Ability to view a computer CRT for prolonged periods • Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities • Demonstrated working knowledge of computer applications/ software’s, including Epic and keyboard functions • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. • Proficient with Microsoft Outlook, Word, Excel at the beginner level.