• Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
• Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
• General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
• Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
• Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
• Order, maintain, distribute and audit all accountable documents
• Prepare and process station level pass requests
• Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
• Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
• Serves as primary resource for ensuring Internal Customer Care notifications are completed
• Disseminates correspondence and information as required through Company email and board mail
• Procurement and distribution of Station supplies
• Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
• Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
• Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
• May perform other job duties as directed by Employee's Leaders

• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
• Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
• Self-motivated with the ability to work with minimal direct supervision
• Demonstrates good judgement when given confidential/sensitive information
• Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
• Able to support assignments/projects which are owned cross-departmentally
• Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
• Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Ability to plan and support special events such as luncheons, meetings, etc.
• Effectively follows Leadership direction

• Required: High School Diploma or GED

• Required: 1+ years of relevant work experience
• Preferred: Administrative experience

• Must be able to obtain a SIDA badge and meet all local airport requirements

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift 30lbs

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.