Help Desk Technician
full-time•Hampton
About this role
Job Summary:
The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry level opportunity for an energetic, and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his/her IT skills are welcome to apply.
Essential Duties:
Minimum Qualifications:
The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry level opportunity for an energetic, and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his/her IT skills are welcome to apply.
Essential Duties:
- Assist end-users with Help Desk Support – identify, research, and resolve technical problems.
- Provide technical assistance and support to inquiries and issues related to computer systems, software, and hardware.
- Support numerous hardware configurations and platforms including Desktops, Laptops, Copiers, etc., including troubleshooting and maintaining network printers.
- Provide support over the phone, remote desktop, face to face, and walk-ups.
- Respond to email messages for customers seeking help in a timely manner.
- Install, modify, configure, troubleshoot, and repair computer hardware and software as assigned by IT Manager.
- Clean up computers and printers.
- Set up user accounts.
- Document/update processes as needed.
- Properly escalate unresolvable issues to the highest level of support needed.
- Follow up with customers to ensure issue has been resolved.
- Maintain a high level of customer satisfaction.
- Participate in biweekly Microsoft Teams meetings.
Minimum Qualifications:
- Education: High school or equivalent
- Understanding of applicable computer systems, such as Microsoft Office, Outlook, and function specific software
- Ability to explain technology in an easily understood manner
- Self-directed and able to work independently and with a team
- Fast learner, pays attention to detail, and able to use consistent good judgment
- Must possess excellent communication and customer service skills
- The ability to properly lift and move heavy office automation equipment (copiers, printers, desktop PCs, etc.)
- Performs other duties as assigned.
What you'll do
- The Help Desk Technician provides Tier 1 desktop support to internal customers, configuring and troubleshooting hardware, software, and telecommunication systems. They assist end-users with technical problems and ensure a high level of customer satisfaction.
About Southern States, LLC
For over 100 years, Southern States has been a provider of essential products and services to electric utilities in the U.S. and Canada to support the Nations Electric Power Infrastructure. This includes high voltage switching products which transfer bulk power, switch loads to balance the system, and protect assets from damaging overcurrents. All Southern States products are engineered to the highest technical standards and manufactured from the finest raw materials by craftsmen who share the same commitment to quality and dedication to detail that has been the cornerstone of our history.
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Frequently Asked Questions
What does a Help Desk Technician do at Southern States, LLC?
As a Help Desk Technician at Southern States, LLC, you will: the Help Desk Technician provides Tier 1 desktop support to internal customers, configuring and troubleshooting hardware, software, and telecommunication systems. They assist end-users with technical problems and ensure a high level of customer satisfaction..
Is the Help Desk Technician position at Southern States, LLC remote?
The Help Desk Technician position at Southern States, LLC is based in Hampton, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Help Desk Technician position at Southern States, LLC?
You can apply for the Help Desk Technician position at Southern States, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.