Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeSalary Range: $16.00Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

The Valet Attendant at Lone Star Court Hotel will be present at the hotel entrance.  The attendants will be responsible for greeting and escorting guests, parking and retrieving vehicles, and managing payment for services.  The Valet Attendant will exhibit the values and core service standards instituted at Lone Star Court

ESSENTIAL DUTIES & FUNCTIONS

Be aware of events and meetings on property
Review arrivals and any parking needs
Review resumes for any parking or shuttle needs
Greet guests at their vehicle as they pull up to the front drive
Direct guests to appropriate venues and meeting spaces
Accurately fill out valet parking ticket
Keep valet parked keys organized
Maintain cleanliness in the front drive and parking lot areas
Ensure all valet parked cars are logged into valet log
Reconcile billing at the start of each day
Assist with any deliveries (in-house and external) as needed
Utilizing the Valencia Hotel Group Core Standards with every guest interaction
Practice all safety standards and guidelines set forth by Lone Star Court
Attend department and hotel meetings as scheduled
Familiarize and practice Lone Star Court Values and Virtues
Keep valet stand and supplies clean and organized
Have a workable knowledge of amenities in the area and how to get there
Obey all traffic laws and treat hotel and customer property with caution
Any other duties or responsibilities assigned by management

Physical Requirements

Standing/Walking/Running: Constantly.  Standing post on front drive.  Running to retrieve vehicles
 Crouching (Bend at knees): Occasionally. Clean; stock supplies
Stooping (Bend at waist): Occasionally.
Twisting (knees, waist, and neck): Frequently
 Balancing: Occasionally
Reaching (overhead/extension): Occasionally

Handling/grasping: Constantly. Managing multiple sets of keys
Dexterity/feeling: Constantly. Counting currency. Handling keys
Pushing/pulling: Occasionally.
Lifting/carrying: Constantly. Assisting guests with luggage

Working Environment

Mainly Outdoors.  Will be exposed to elements of heat, cold, precipitation
All interior areas of the hotel.
High guest volume situations

Driving manual/ automatic transmission vehicles
Driving EV vehicles (Tesla, Honda, etc.)
Driving oversize and customized vehicles

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS

Strong verbal and written communication skills
Effective time management and problem-solving skills
Will use devices to communicate with guests and employees (such as Oobeo and Alice)
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities

REQUIREMENTS

Provide a Valid Driver License.
Have maintained a clean driving record
Follow all Hotel safety guideline and policies in regards of driving within hotel premise.
TABC Certification

BENEFITS: 

Medical, Dental, Life insurance
Paid Time Off 
Paid Community Service Days
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 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.