Job DetailsJob Location: Lone Star Court - Austin, TX 78758Position Type: Full TimeSalary Range: $16.00Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

JOB SUMMARY

Clean and service all occupied or vacant rooms according to hotel standards

ESSENTIAL DUTIES & FUNCTIONS

Thoroughly clean and restock guest rooms in accordance with hotel standards
Set-up VIP rooms as assigned
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Maintain hotel equipment in proper working conditions.
Any other duties assigned by your immediate supervisor

BASICS

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

Physical Requirements

Standing/Walking: Frequently. Walking up to two miles per day on cement, tile, asphalt, and carpet.
Crouching (Bend at knees): Frequently. While cleaning guestrooms.
Stooping (Bend at waist): Frequently. While cleaning guestrooms.
Twisting (Knees/waist/Neck): Loading and unloading linen.
Climbing: Occasionally. Climbing to the top shelves in linen rooms.
Reaching (Overhead/extension): Frequently. For Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
ironing boards, and linen shelves.
Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
Pushing/Pulling: Average weight frequently 50 lbs.
Lifting/Carrying: Average weight frequently 20 lbs.

Working Environment

Interior: To include guestrooms, meeting space, storage closets, lobby, laundry areas; variety of surfaces/ textures.
Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)

QualificationsCANDIDATE PROFILE

Hotel Operations or Customer Service preferred
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

BENEFITS: 

Medical, Dental, Life insurance
Paid Time Off 
Paid Community Service Days
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 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer.  Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024