Regional Director of Operations

Description

Role: Regional Director of Operations

Job Type: Full-time, Exempt

Reports To: Vice President of Operations

Location: TN

Description:

The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Knowledge of the Orthodontic Industry and practice dynamics
• Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans
• Participates in the budget preparation process and implement practice improvements
• Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region
• Applies data centric approach using KPI’s to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice
• Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area
• Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors
• Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics
• Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback
• Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures
• Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship
• Serves as a cultural leader of excellence in region; monitors and manages team morale
• Consults with Human Resources as necessary in employee relations and team member engagement matters
• Cross-functional team approach with operations, human resources, finance, and business intelligence
• Gathers, analyzes, and presents data with useful metrics to leadership team
• Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship
• Helps support office refresh and redesign for improved experiences and workflows
• Performs other duties as assigned.
• *Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Essential Job Skills:

• Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization
• Effective written, verbal, and electronic communication that is professional in both content and delivery
• Ability to gain trust and respect of the doctors, teams, and peers
• Excellent organizational and multi-tasking skills
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise
• Establishes and maintains strong working relationships with various stakeholder groups
• Ability to maintain confidentiality
• Computer proficiency in Outlook, Word, Excel, and PowerPoint
• Practices shared accountability with other functional areas of the business
• Agility by adapting as needed in role to changing priorities
• Strong financial aptitude with ability and interest in taking full ownership over the Region’s P&L
• Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor

Requirements

Minimum Requirements:

• Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience)
• 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching)
• 7 years relevant work experience
• Flexible schedule
• Valid driver’s license

Preferred Requirements:

• 3-5 years of experience in dental industry, preferably orthodontics
• Familiarity with orthodontic practice management systems

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, bending, reaching, walking