About this role
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Position Summary
• Responsible for facilitating and completing the registration process system-wide by interviewing incoming patients, reviewing pre-registration information, entering registration information, verifying insurance, collecting payments as required, and providing point of service assistance to various service lines in order to assist the physician and patient in moving through the system for appropriate care.
Education
• High School diploma or equivalent
Licenses and Certification
• N/A
Experience and Skills
• Technical Experience 1 year
• Basic medical terminology knowledge
• Typing minimum 40 wpm
Role Specific Responsibilities
• Follows registration policy and procedures to accurately identify patient, insurances, obtain required signatures where applicable.
• Reviews physician order for necessary components. Contacts physician office for new order if incomplete.
• Contacts or refers to the appropriate individual/department to provide necessary data to financially secure account.
• Identifies self-pay HAP, offers brochure and obtains required signatures.
• Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
• Performs QA of daily registrations
• Collects ED copays. Balances cash and credit card payments and completes shift summary form daily.
• Provides point of service assistance for system-wide service lines by performing various tasks that facilitate the sharing of information.
• SAR II: Educates, monitors performance and orients new staff members.
• SAR II: Meets and exceeds productivity and quality standards.
Compensation (Commensurate with experience):
$17.92 - $26.88To access our Benefits Guide/Plan Information, please click the link below:
Other facts
About Southern Illinois Healthcare
Southern Illinois Healthcare (SIH) is a not-for-profit health system serving the southernmost counties of Illinois with four hospitals, a comprehensive cancer center, Level II Trauma Center and more than 30 outpatient and specialty practices. Based in Carbondale, Ill., SIH is the region’s largest private employer with 4,000 employees and the largest provider of charity care, unreimbursed care and community benefits.
Recognized for quality outcomes in cardiac, stroke, bariatric and cancer care, SIH holds affiliations with renowned peers such as Prairie Heart Institute, SIU School of Medicine Family Practice Residency Program, Siteman Cancer Network and the BJC Collaborative.
We are dedicated to improving the health and well-being of all of the people in the communities we serve.
What you'll do
- The Patient Access Representative is responsible for facilitating the registration process for incoming patients, including interviewing patients and verifying insurance. They also provide point of service assistance and ensure compliance with registration policies.
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