Pay Range:$65.73 - $92.22 The Director of Property and Hotel Management oversees the operational performance, financial results, guest satisfaction, and asset integrity of Totem hotel properties and manages multiple rental properties across SE Alaska within the portfolio. This strategic leadership role drives operational excellence, standardization, and revenue optimization across properties while ensuring compliance with brand standards, corporate policies, and local regulations. The incumbent leads corporate functions to deliver superior guest experiences, maximize profitability, and protect hotel assets.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Responsibilities

· Develop and execute the property management strategy in alignment with the company’s goals and brand standards.

· Collaborate with Asset Management, Revenue Management, Sales, Marketing, Finance, and Engineering to optimize portfolio performance.

· Ensure consistent delivery of high-quality guest experiences across all properties.

· Standardize operating procedures (SOPs) and service standards; monitor adherence and implement improvements.

· Oversee daily operations and property managers to maintain service levels, cleanliness, maintenance, and safety.

· Develop and manage the portfolio's annual operating budget, forecasting, and capital plans.

· Monitor P&L performance by property; implement action plans to close gaps and maximize revenue.

· Review capital expenditure requests and ensure ROI, lifecycle planning, and asset preservation.

· Collaborate with Revenue Management and Sales to optimize ADR, occupancy, RevPAR, and market share.

· Drive upsell strategies, loyalty program integration, and partnership opportunities to boost ancillary revenue.

· Analyze market trends, competitor activity, and guest feedback to inform pricing and marketing strategies.

· Ensure compliance with brand standards, franchise or management agreements, and local regulations.

· Manage property condition assessments, capital projects, and warranty issues.

· Promote employee engagement, recognition, and a safe work environment.

· Monitor guest satisfaction metrics (e.g., NPS, Guest Satisfaction Scores) and implement service recovery processes.

· Lead internal audits, mystery shops, and property visits to ensure consistent quality.

· Drive the adoption of property management systems (PMS), centralized reporting, and data analytics.

· Prepare and present regular performance reviews and strategic updates to leadership.

Competencies and Behavioral Skills

· Strategic thinking with a growth mindset

· Results-oriented and KPI-driven

· Collaborative leadership and team development

· Adaptability and resilience in a fast-paced environment

· Problem-solving and conflict resolution

· Integrity, compliance, and risk awareness

· Influence without authority across cross-functional teams

Additional Details:

Qualifications

· Bachelor’s degree in Hospitality Management, Business Administration, or a related field or Master’s degree preferred.

· 8+ years of progressive hospitality operations leadership, with at least 4 years in multi-property oversight or regional management.

· Experience with full-service/luxury or upscale brands preferred, familiarity with franchise and management agreements.

· Proven track record of driving EBITDA growth and operational excellence across a multi-property portfolio.

· Strong P&L and financial acumen; capital planning and ROI analysis.

· Excellent leadership, communication, negotiation, and interpersonal skills.

· Data-driven decision making; proficiency with PMS (e.g., Oracle Hospitality, Infor, Protel), PMS integrations, RMS/CRM tools, and BI reporting.

· Project management and change management capabilities.

· Customer-centric mindset with a passion for service quality and guest experience.

· Preferred Certifications (CRME, CHAE, CMP, or other hospitality/financial certifications, PMP or equivalent for project oversight.

Working Conditions

· Travel: Ability to travel with short notice for on-site visits or incidents.

· Environment: Fast-paced hospitality setting with high guest volume and service demands.

· Schedule may require evenings, weekends, holidays depending on property needs and incident management.

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!