About this role
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
Facility:
LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190Department Name:
Status:
Budgeted Hours:
Shift:
Compensation Pay Range:
$17.42 - $23.45
Essential Functions
1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax
a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation.
b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary.
c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations).
d. Is efficient using all scheduling software for all appt types.
2. Responsible for all verification of insurance benefits for all accounts.
a. Retrieves all authorizations as necessary
b. Can determine co-pays and collect them using eCashiering program
c. Will coordinate with the Authorization team
d. Knows when to escalate issues appropriately to higher level( Team Leader)
Essential Functions (Cont.)
I. Technology and Learning
a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.
Minimum Education - Preferred
High school diploma, two (2) years of college preferred.
Minimum Work Experience
Minimum one (1) year admitting experience to become proficient.
Monday - Friday 8:30am-5:00pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Other facts
About South Shore Health
South Shore Health is a not-for-profit, tax-exempt, charitable health system offering primary and specialty care, hospital care, surgical care, home health and community care, and preventive and wellness services. South Shore Health is the largest independent health system in Southeastern Massachusetts.
South Shore Health comprises South Shore Hospital, South Shore Medical Center, South Shore VNA, Health Express, South Shore Health Foundation, and The Friends of South Shore Health.
We also work with academic medical centers in Boston to bring advanced medical care to our community. Our partners include:
-Boston Children's Hospital
-Brigham and Women's Hospital
-Dana-Farber Cancer Institute
Please visit SouthShoreHealth.org/careers to see all of our career opportunities.
What you'll do
- The Central Scheduling Specialist is responsible for booking appointments and ensuring a positive outpatient experience at South Shore Hospital. This includes pre-registration, insurance verification, and providing exceptional customer service throughout the scheduling process.
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