About this role
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
Facility:
LOC0027 - 141 Longwater Norwell141 Longwater Drive Norwell, MA 02061Department Name:
Status:
Budgeted Hours:
Shift:
Compensation Pay Range:
$18.18 - $24.47
ESSENTIAL FUNCTIONS
1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
2. Maintains consistent compliance with quality standards
3. Work collaboratively with administrative and clinical staff of assigned department(s)
4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
5. Register new patients; verify personal and insurance information; update as required
6. Assist with rescheduling patient appointments at the direction of the department Manager
7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
8. May be required to learn and perform all operator functions to provide support as needed or assigned
9. Assists with the training of new employees upon request
10. Maintain effective level of productivity at all times
11. Willingly accept special assignments
12. Maintain work area in a neat and orderly manner
13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures
JOB REQUIREMENTS
Minimum Education
High school diploma or equivalent-Required
Two (2) years of college preferred
Minimum Work Experience
1 Year medical office experience Required
Epic Experience preferred
Required additional Knowledge and Abilities
Excellent verbal and written communication skills
Excellent computer skills with knowledge of various software applications
Knowledge of various insurance requirements
Excellent interpersonal skills
Ability to meet demanding deadlines and balance multiple tasks
Detail oriented with excellent organizational and prioritization skills
Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required
Monday - Friday, 8:30 am - 5:00 pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Other facts
About South Shore Health
South Shore Health is a not-for-profit, tax-exempt, charitable health system offering primary and specialty care, hospital care, surgical care, home health and community care, and preventive and wellness services. South Shore Health is the largest independent health system in Southeastern Massachusetts.
South Shore Health comprises South Shore Hospital, South Shore Medical Center, South Shore VNA, Health Express, South Shore Health Foundation, and The Friends of South Shore Health.
We also work with academic medical centers in Boston to bring advanced medical care to our community. Our partners include:
-Boston Children's Hospital
-Brigham and Women's Hospital
-Dana-Farber Cancer Institute
Please visit SouthShoreHealth.org/careers to see all of our career opportunities.
What you'll do
- The Scheduler will serve as the primary point of contact for all inbound calls, responsible for scheduling patient appointments and processing various patient requests. Additional duties include maintaining compliance with quality standards and assisting with training new employees.
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