Description

 The Patient Support Associate (PSA) is the first person with whom a patient or patient’s family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The PSA is responsible for ensuring optimization of the patient visit by positively impacting the patient’s care through knowledgeable, reliable, and courteous interactions. Further, the PSA ensures the accuracy of the patients’ demographic and insurance information. The PSA works closely with all care team members, the billing and referral departments and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments; greeting patients and family members; and collecting co-payments. 

Requirements

• Greets patients in a friendly and attentive manner.
• Registers patients within Epic EMR ensuring all demographic, insurance, and billing information are correct.
• Assures the highest quality standards for all written and verbal communications with coworkers and manager.
• Confirms three patient identifiers to satisfy HIPAA Compliance.
• Books appointments in accordance with the organization’s guidelines while incorporating the Patient Centered Medical Home model.
• Contact patients ahead of their appointments to resolve discrepancies with insurance coverage or other demographics.
• Inform patients of any referral requirements for urgent care services.
• Collaborate with the billing department to ensure a smooth revenue cycle.
• Prepare and monitor the processing of forms related to plan changes and PCP assignment changes.
• Daily payment collection and reconciliation
• Accepts additional responsibilities as requested.