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Systems Access - Management and Administration
full-time•Quezon City
About this role
Overview
The Systems Access – Management and Administration role is responsible for managing credentials for MasTec client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, and effective communication to deliver high-quality service to both internal and external customers.
The ideal candidate is well-versed in systems engineering principles and has a solid understanding of enterprise systems architecture, deployment, and integration. Prompt issue resolution is essential to minimize downtime and maintain business continuity.
Working Environment:
- Standard U.S. business hours: Monday–Friday, 8 AM–6 PM CST (10 PM to 8 AM Manila Time)
- On-site work only; remote work is not permitted
Responsibilities
- Manage service requests for access credentials to MasTec client systems and platforms.
- Support internal (MasTec employees) and external (approved vendor personnel) customers.
- Vet service requests based on strict criteria, prerequisites, and requirements.
- Collaborate with stakeholders to ensure requests meet processing standards.
- Monitor processes, proactively identify issues, and ensure service quality.
- Ensure timely and efficient handling of service requests.
- Communicate clearly with customers regarding expectations and deliverables.
- Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
- Provide weekly activity reports to management with insights and trends.
- Communicate with clients strictly within the defined scope of work.
- Share knowledge, best practices, and lessons learned to support knowledge management.
- Participate in quality assurance and testing activities as needed.
- Collaborate with team members and stakeholders to enhance customer satisfaction.
Qualifications
Education and Work Experience Requirements:
- Bachelor’s degree in computer science, Computer Information Systems, or Management Information Systems
- Minimum of 2 years of relevant experience or training.
- Experience in construction, telecommunications, or engineering fields preferred.
- Equivalent combinations of education and experience will be considered.
Knowledge, Skills and Abilities Required:
- Ability to manage high volumes of service requests, including those impacted by system or process changes.
- Excellent written and verbal communication skills in English.
- Comfortable working in a fast-paced, deadline-driven environment.
- Proficient in Microsoft Office Suite and project management tools.
- Strong analytical and problem-solving skills.
- Familiarity with Power BI for building business solutions and generating insights.
- Understanding of project management concepts and workflow automation.
- Ability to communicate technical concepts clearly and collaborate effectively.
- Capable of working independently and as part of a team with minimal supervision.
What you'll do
- The role involves managing service requests for access credentials to MasTec client systems and supporting both internal and external customers. It requires collaboration with stakeholders to ensure requests meet processing standards and maintaining accurate documentation.
About Sourcefit
Sourcefit is an international BPO company dedicated to helping businesses scale and win. Our approach is simple: get great staff, build a process to last.
With locations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, we offer scalable, award-winning offshore staffing and fully-managed outsourcing solutions for customer service, IT, trust and safety, healthcare revenue cycle, accounting, back office, construction, digital marketing, and more.
Since 2009 we have helped clients ranging from start-ups to Fortune 500 firms to build enduring value through their outsourced teams. Our 2,000+ employees are committed to delivering close, personal service, while also leveraging the latest technologies, such as AI and Machine Learning, and the most cost-efficient processes.
We take great pride in our highly-recognized workplace culture, as well as our transparency, client-friendly business terms, and adherence to the most stringent international standards for data security and privacy, including ISO27001, ISO27701, ISO 9001, SOC2, PCI-DSS and more.
With Sourcefit, begin risk-free as you leverage global talent. Contact us here or visit sourcefit.com to get started.
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Frequently Asked Questions
What does a Systems Access - Management and Administration do at Sourcefit?
As a Systems Access - Management and Administration at Sourcefit, you will: the role involves managing service requests for access credentials to MasTec client systems and supporting both internal and external customers. It requires collaboration with stakeholders to ensure requests meet processing standards and maintaining accurate documentation..
Is the Systems Access - Management and Administration position at Sourcefit remote?
The Systems Access - Management and Administration position at Sourcefit is based in Quezon City, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Systems Access - Management and Administration position at Sourcefit?
You can apply for the Systems Access - Management and Administration position at Sourcefitdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.