S
Implementation Builder (Level 1)
full-time•Quezon City
About this role
About the Role
The Implementation Builder is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the Roofr platform by translating customer-provided documentation into platform-ready configurations.
But this isn’t just data entry — this role blends technical precision and a knowledge of roofing that we will be able to provide you during the training period. You will build accounts based on the documents provided by customers and the training we provide you as well. You'll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.
Job Details:
- Permanent Work from Home
- Monday to Friday | 9 PM to 6 AM (Manila Time)
What You’ll Do:
- Platform Configuration: Configure and tailor customer accounts based on documentation and direction from the Implementation Specialist.
- CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
- File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
- Internal Collaboration: Work cross-functionally with Implementation Specialists and your fellow Builders to keep onboarding efficient, precise, and customer-focused.
- Adapt & Learn: Embrace changes in tools, processes, and product features with agility and a growth mindset.
- Time Management: Efficient time management skills, with the ability to prioritize tasks and meet deadlines.
Who You Are
- Fast Learner in Fast-Paced Settings: You’re energized by change and can adapt quickly when processes or tools evolve.
- Detail-Oriented & Tech-Savvy: You’re meticulous when it comes to handling customer data, and comfortable working with tools like Excel and CRMs like Hubspot.
- Confident & Outspoken: You aren’t shy — you’re proactive in asking questions, surfacing blockers, and collaborating with the team.
- Committed to Excellence: You care about doing good work and contributing to a team that's building something great.
Required Skills & Experience
- 1–2 years in data entry, implementation, setting up platforms or similar roles.
- Experience with CRM tools (preferably Hubspot).
- Strong written English — grammar, clarity, and tone matter.
- Familiarity with converting file types (PDF to CSV, Excel, etc.).
- Ability to interpret various document types with precision.
- Strong organizational skills and high attention to detail.
Bonus Points
- Exposure to the roofing, construction, or home services industry.
- Passion for startups, scaling processes, and continuous improvement.
What you'll do
- The Implementation Builder will configure customer accounts based on provided documentation and collaborate with Implementation Specialists to ensure efficient onboarding. This role requires maintaining organized customer records and adapting to evolving processes and tools.
About Sourcefit
Sourcefit is an international BPO company dedicated to helping businesses scale and win. Our approach is simple: get great staff, build a process to last.
With locations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, we offer scalable, award-winning offshore staffing and fully-managed outsourcing solutions for customer service, IT, trust and safety, healthcare revenue cycle, accounting, back office, construction, digital marketing, and more.
Since 2009 we have helped clients ranging from start-ups to Fortune 500 firms to build enduring value through their outsourced teams. Our 2,000+ employees are committed to delivering close, personal service, while also leveraging the latest technologies, such as AI and Machine Learning, and the most cost-efficient processes.
We take great pride in our highly-recognized workplace culture, as well as our transparency, client-friendly business terms, and adherence to the most stringent international standards for data security and privacy, including ISO27001, ISO27701, ISO 9001, SOC2, PCI-DSS and more.
With Sourcefit, begin risk-free as you leverage global talent. Contact us here or visit sourcefit.com to get started.
Ready to join Sourcefit?
Take the next step in your career journey
Frequently Asked Questions
What does a Implementation Builder (Level 1) do at Sourcefit?
As a Implementation Builder (Level 1) at Sourcefit, you will: the Implementation Builder will configure customer accounts based on provided documentation and collaborate with Implementation Specialists to ensure efficient onboarding. This role requires maintaining organized customer records and adapting to evolving processes and tools..
Is the Implementation Builder (Level 1) position at Sourcefit remote?
The Implementation Builder (Level 1) position at Sourcefit is based in Quezon City, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Implementation Builder (Level 1) position at Sourcefit?
You can apply for the Implementation Builder (Level 1) position at Sourcefitdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.