About this role
Regional Manager, Hearing Care – AudioNova
Now Hiring 3 Regional Managers
Each role supports a dedicated regional territory:
- Region 208: Pennsylvania
- Region 207: New York, Vermont, Massachusetts, Connecticut, Maine & New Hampshire
- Region 219: Arizona, Colorado & Wyoming
Location: Hybrid (must reside within assigned region)
Compensation: $60,000–$80,000 base + 10% bonus
Relocation Bonus Available
About the Role
The Regional Manager, Hearing Care plays a critical leadership role in supporting and developing our Hearing Care Coordinators (HCCs). You’ll partner closely with clinic and regional leaders to ensure exceptional patient experiences, operational excellence, and strong regional performance.
This is a hands-on leadership position focused on coaching, training, compliance, and performance management, while driving engagement, process improvement, and company initiatives. You’ll lead by example, bring energy to the role, and help create a culture of accountability, collaboration, and care.
What You’ll Do
Team Leadership & Development
- Lead, coach, and develop a regional team of Hearing Care Coordinators
- Support recruitment, hiring, onboarding, and ongoing performance management
- Conduct coaching conversations, address performance concerns, and complete annual performance reviews
- Approve PTO and manage timecards through ADP
- Foster collaboration and mentoring partnerships across the region
Operations & Performance
- Monitor scheduling, capacity, demand, and completed evaluations
- Drive achievement of KPIs related to HCC performance and demand generation
- Review regional financial dashboards, collections, and transactional accuracy
- Oversee inventory control and transactional compliance
- Ensure accurate insurance benefit checks and proper documentation
- Identify trends, address errors, and reinforce SOP adherence consistently
Training & Subject Matter Expertise
- Serve as a subject matter expert on company systems, policies, and processes
- Deliver ongoing training beyond initial onboarding
- Train HCCs on best practices for scheduling, systems, compliance, and patient experience
- Support continuous improvement through process optimization
Marketing & Community Engagement
- Coach and support HCCs at local events, community outreach, and Better Hearing Events (BHEs)
- Evaluate ROI for local events and partnerships
- Train teams on centrally driven marketing campaigns and patient follow-up
- Ensure marketing materials are current, compliant, and on brand
- Provide monthly regional KPI and marketing performance reports
- Support annual employee engagement initiatives (HearMe Survey) and action planning
Compliance & Company Values
- Ensure compliance with all local, state, and federal laws, HIPAA regulations, and company policies
- Champion AudioNova’s mission, vision, and values while promoting strong team morale
What We’re Looking For
Education
- Bachelor’s degree preferred
Experience
- 2+ years in a healthcare environment preferred
- Prior people management experience preferred
- Training or coaching experience preferred
- Customer service experience required
- Hearing care or hearing aid industry experience is a plus
Skills & Abilities
- Strong verbal and written communication skills
- Relationship-building across patients, physicians, and clinical teams
- High level of organization and accountability
- Empathy-driven leadership style
- Proficiency with Microsoft Office and Outlook
- Experience with Sycle.net is a plus
- Working knowledge of HIPAA regulations
Why AudioNova?
At AudioNova, we’re passionate about improving lives through better hearing. We invest in our leaders, value collaboration, and support growth at every level. If you’re a people-focused leader who thrives in a fast-paced healthcare environment, we’d love to meet you.
Other facts
About Sonova AG
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
What you'll do
- The Regional Manager will lead and develop a team of Hearing Care Coordinators while ensuring operational excellence and strong regional performance. This includes coaching, training, compliance, and driving engagement and process improvement.
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