About this role
We have an exciting opportunity for a confident and customer-focused Client Care/Admin professional to join our Neurosensory team on the Gold Coast.
This is a casual role primarily based at our Benowa clinic, with some flexibility to travel to nearby clinics when needed. The role will most likely include working Tuesdays and Fridays on a regular basis.
Who are we?
Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
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Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
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Greeting clients at the clinic and updating client records
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Assisting with client and doctor enquiries
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Answering clinic phone calls and emails
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Providing basic troubleshooting and servicing for hearing devices
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Accurate billing of appointments
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Other general office duties
What do you need to be successful in this role?
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A passion for delivering an amazing client experience
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Excellent verbal and written communication skills and lots of patience
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Demonstrated experience working within a team environment
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Demonstrated judgement and advanced skills in the delivery of administrative services
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Excellent computer skills
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A warm, collaborative, can-do attitude
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Excellent problem solving skills
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Willingness to travel to nearby clinics, including providing sick leave and annual leave coverage as required.
Why work with us?
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Competitive hourly rate
- Paid parental leave
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Paid Birthday Leave
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Generous employee discounts on Sonova Products for yourself and your family
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Ongoing training and support to help you grow and excel in your career
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Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
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Online Wellbeing Centre & Employee Assistance Program (EAP)
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Access to the LinkedIn Learning Platform
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A values driven and people-centered culture
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Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
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A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
Other facts
About Sonova AG
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
What you'll do
- As a Client Care Representative, you will manage appointment schedules, greet clients, assist with inquiries, and provide basic troubleshooting for hearing devices. You will play an integral role in the day-to-day functions of the clinic.
Ready to join Sonova AG?
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