About this role
Company Description
EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
Job Description
EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in New Braunfels, TX. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.
What You'll Do:
- Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
- At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
- Answer and return all guest phone calls and emails in a timely, friendly manner.
- Communicate with sales and recon departments.
- Schedule appointments.
- Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
- Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
- Ensure repairs have met company standards and guest expectations.
- Work to create an outstanding culture of communication with the guest and team.
What We’re Looking For:
- Demonstrated customer service and attention to detail
- Experience in problem resolution
- Be transparent
- Take the high road
- Willingness to learn
- Take ownership
- Celebrate small successes
What We Offer:
- $45,000 annual salary or > base with monthly bonus opportunities
- Health, Dental and Vision Insurance
- 401k with a 4% company match
- Paid vacation
- Access to leadership and personal development programs
- Casual dress
Additional Information
All your information will be kept confidential according to EEO guidelines.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Other facts
About Sonic Automotive
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
What you'll do
- The Guest Loyalty Specialist manages the guest experience after the sale of the vehicle and assists in reaching targets for guest satisfaction. They ensure guest happiness, resolve concerns, and maintain communication with various departments.
Ready to join Sonic Automotive?
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