About this role
About Sonepar
Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2023, Sonepar achieved sales of €33.3 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets. At the core of this evolution is an omnichannel blueprint, meticulously crafted and brought to life by a robust digital task force of 300 specialists, further bolstered by an additional 70 champions in our operating companies.
Sonepar’s 45 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.
We believe that the power of connection extends beyond business interactions – it's about creating a sustainable legacy for future generations and ensuring that our impact on the planet is both meaningful and positive.
How will you shape our tomorrow
The Operations and Support Lead ensures the stability, reliability, and performance of the organization’s digital platform. This role combines operational leadership with Site Reliability Engineering principles to improve system resilience, scalability, and efficiency. The position involves managing day-to-day operations, incident response, and driving automation and reliability initiatives across the platform
Key responsibilities
Platform Operations & Reliability
- Monitor and maintain platform health, availability, and performance.
- Apply SRE principles to improve reliability, scalability, and fault tolerance.
- Define and track Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.
- Implement proactive capacity planning and performance tuning
- Drive continuous improvement in support processes and customer satisfaction.
Incident & Problem Management
- Lead resolution of critical incidents and coordinate cross-functional response.
- Conduct root cause analysis and implement preventive measures.
- Utilize advanced monitoring, observability tools, and trend analysis to identify potential issues before they impact service availability.
SRE-Specific Missions
- Automation & Tooling
- Develop and maintain automation scripts for deployment, monitoring, and recovery.
- Reduce manual operational tasks through Infrastructure as Code (IaC) and CI/CD pipelines.
- Observability
- Enhance monitoring, logging, and alerting systems for real-time visibility.
- Implement distributed tracing and advanced telemetry for root cause analysis.
- Resilience Engineering
- Design and execute chaos engineering experiments to validate system robustness.
- Improve failover strategies and disaster recovery plans.
- Performance & Scalability
- Optimize resource utilization and cost efficiency.
- Collaborate with development teams to embed reliability into application design.
Collaboration & Communication
- Act as liaison between operations, development, and business stakeholders.
- Provide regular reporting on reliability metrics, incidents, and operational improvements.
- Contribute to change management and release planning.
The experience you bring
- Ability to work independently and in a cross-functional team.
- Fluent in English & French (written and spoken)
- 8+ years of professional technical experience
- Proactive and solution-oriented mindset.
- Strong business acumen and stakeholder management skills.
- Ability to challenge the status quo constructively and drive improvements.
Work Mode & Location
- Hybrid: 3 days in Paris (8ème) and 17ème for Spark positions after the trial period
Benefits that await you:
The role - Your daily activities will be interesting, stimulating and varied... No two days are alike!
The organisation - You'll be part of the Sonepar family and share the same values!
The culture - You'll be working in an international environment.
The team - Our dynamic, multidisciplinary, open-minded and talented team is eager to welcome additional skills to continue to meet the challenge.
75% reimbursement of your monthly or annual transport pass.
Swile Ticket restaurant card
Gym exclusively reserved for the company and made available to employees free of charge.
Sustainable mobility package
Health insurance & Welfare
Employee Savings Plan & Profit Sharing Bonus.
We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l’Insertion Professionnelle des Personnes Handicapées)
You are interested in this challenge? Then join and build a better future with us!
More information on Sonepar:
Website : www.sonepar.com
Twitter: @sonepar
Other facts
About Sonepar
Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2024, Sonepar achieved sales of $35.2 billion.* Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets. Sonepar’s 46,000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations.
Sonepar in the U.S.
Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 570 locations nationwide and 12,800 associates.
*Figure converted to dollars from €32.5B at 1.082 EUR/USD average rate.
What you'll do
- The SRE Lead is responsible for ensuring the stability, reliability, and performance of the organization's digital platform. This includes managing day-to-day operations, incident response, and driving automation and reliability initiatives.
Ready to join Sonepar?
Take the next step in your career journey