About this role
Live the SONDA experience
Here you transform your career!
Why be part of SONDA?
The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology.
We are looking for a Service Desk Agent Tier 2
You will have the opportunity to:
- Provide support and technical assistance to users
- Provide the client with technical assistance by solving their incidents
What requirements must I meet to join the team?
-Advanced English level for written and verbal communication with internal and external customer
- High school diploma or GED
- Basic computer navigation skills
- Strong communication skills
On site, only in Hermosillo.
Blvd. Navarrete 66. Col. Valle Escondido.
What can you expect from us?
Work flexibility, promoting balance in your personal and professional life.
Professional development and constant evolution of your skills, always according to your interests.
A collaborative, diverse and innovative environment that encourages teamwork.
What do we offer?
SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development.
SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health.
And much more!
Diversity +Inclusion = Innovation and collaboration
At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities.
Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability.
Be part of our team!
Tipo de puesto: Tiempo completo
Sueldo: $18,000.00 al mes
Lugar de trabajo: Empleo presencial Hermosillo.
Other facts
About SONDA
We are at the forefront of digital transformation in the Americas, positively impacting the lives of over 500 million people. As a key player in emerging industries, we drive innovation and change through ambitious modernization projects and cutting-edge solutions. By understanding the region's challenges and demands, we provide a comprehensive portfolio of business solutions tailored to the primary industries, driving innovation and success in the market.
We operate in 13 countries with a dedicated team of over 15,000 regional employees, earning the trust of more than 5,000 corporate clients to lead their digital transformation journeys. Our extensive presence spans Argentina, Brazil, Chile, Colombia, Costa Rica, Guatemala, Ecuador, the United States, Canada, Mexico, Panama, Peru, and Uruguay.
What you'll do
- Provide support and technical assistance to users. Solve client incidents by providing technical assistance.
Ready to join SONDA?
Take the next step in your career journey