About this role
Come work at the best place to give and receive care!
Job Description:
Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.
Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About the Job:
We are seeking a Patient Service Representative to join our team at Southern New Hampshire Medical Center. This role is essential in providing exceptional customer service and ensuring smooth front desk operations for our patients and staff.
What You’ll Do:
- Greet, direct, and register patients in a professional and welcoming manner.
- Answer incoming calls, schedule appointments, and request authorizations.
- Collect and verify demographic information and registration consent forms.
- Update patient data in medical records and databases.
- Collect and post co-payments, balance daily batches accurately.
- Scan and index documentation, process insurance information, and communicate appropriately.
- Schedule interpreters when needed and provide backup support to other administrative staff.
- Adhere to HIPAA regulations and organizational policies.
- Demonstrate positive engagement and provide excellent customer service to patients and staff.
Who You Are / Requirements:
- Education: High School Diploma or equivalent required.
- Experience: Minimum of one year in a customer service position preferred.
- Skills:
- Proficiency in Microsoft Office Suite and basic computer skills.
- Strong organizational skills and ability to multitask in a busy environment.
- Ability to work independently and as part of a team.
- Excellent communication skills and caring, compassionate customer service orientation.
- Knowledge: Familiarity with reception tasks and clinic policies; understanding of medical terminology preferred.
Why You’ll Love Us:
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term, long-term disability, life & pet insurance
- Tuition reimbursement
- Nursing Student Loan Paydown Program
- 403(b) Retirement savings plans with company matching
- Continuous earned time accrual
Work Shift:
Monday - Friday 8:00-5:00SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Other facts
About SolutionHealth
SolutionHealth is a new, regional healthcare system comprised of Elliot Health System and Southern New Hampshire Health. SolutionHealth allows both Elliot Health System and Southern New Hampshire Health to be even better together by pursuing actionable strategies to improve the health of our communities with collaborations that improve access to high quality, high value care delivered locally.
What you'll do
- The Patient Service Representative will greet, direct, and register patients while ensuring smooth front desk operations. They will also handle incoming calls, schedule appointments, and manage patient data and insurance information.
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