About this role
Come work at the best place to give and receive care!
Job Description:
Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About the Job:
We are seeking a proactive and organized Office Coordinator to support the daily operations of our medical practice. This role is essential in ensuring smooth administrative workflows, supporting Patient Centered Medical Home (PCMH) initiatives, and maintaining high standards of patient care and customer service.
What You’ll Do:
- Administer, plan, and coordinate practice activities under the direction of the Practice Manager or Director/AVP
- Support PCMH goals and facilitate team meetings and huddles
- Prepare provider schedules and manage daily operational tasks
- Ensure courteous treatment of patients and proper visitor screening
- Respond to customer complaints and resolve practice-related issues
- Cover additional responsibilities as needed (e.g., reception, medical assistant)
- Partner with Embedded Care Coordinators to support patient care
- Maintain compliance with Foundation Medical Partners policies and HIPAA regulations
- Act as the on-site “go-to” in the absence of the Practice Manager
Who You Are / Requirements:
Minimum Requirements:
- High school diploma or equivalent experience
- Minimum of 3 years of experience in a physician practice or administrative/office assistant role with a focus on customer service
- Knowledge of medical practices, terminology, and reimbursement policies
- Familiarity with Windows-based office software
- Strong grammar, punctuation, and written communication skills
- Leadership ability and experience delegating tasks
- Excellent time management and interpersonal communication skills
- Ability to interpret and apply policies and procedures
Preferred Qualifications:
- Experience with Electronic Medical Records (EMR), especially EPIC
Why You’ll Love Us:
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short-term, long-term disability, life & pet insurance
- Tuition reimbursement
- Nursing Student Loan Paydown Program
- 403(b) Retirement savings plans with company matching
- Continuous earned time accrual
Work Shift:
First shift - 40 hours per weekSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Other facts
About SolutionHealth
SolutionHealth is a new, regional healthcare system comprised of Elliot Health System and Southern New Hampshire Health. SolutionHealth allows both Elliot Health System and Southern New Hampshire Health to be even better together by pursuing actionable strategies to improve the health of our communities with collaborations that improve access to high quality, high value care delivered locally.
What you'll do
- The Office Coordinator will support the daily operations of the medical practice, ensuring smooth administrative workflows and high standards of patient care. This includes managing provider schedules, facilitating team meetings, and addressing customer complaints.
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