Area Patient and Community Educator (PACE) Director - East

Summary of Job (brief description)

The Area PACE Director (East/West) provides regional leadership, coaching, and strategic direction to a field-based team of Patient & Community Educators (PACEs). This leader ensures consistent, compliant, and high-quality delivery of education to caregivers, patients, residential staff, and healthcare professionals on Prader-Willi Syndrome (PWS) and Soleno’s approved therapy.

Reporting to the National Director, PACE & DRS, the Area PACE Director translates national strategy into actionable regional execution, fosters team development, and ensures strong cross-functional alignment while maintaining the highest standards of compliance.

This is an ideal role for a collaborative leader passionate about rare diseases who can inspire and develop a geographically dispersed team while ensuring alignment with Soleno’s national strategy.

Responsibilities

• Lead, coach, and mentor a team of PACEs within the assigned geography (East or West).
• Conduct regular field visits, team meetings, and 1:1 coaching to drive performance and professional growth.
• Partner with HR and leadership on recruiting, onboarding, and training new PACE team members.
• Foster a culture of collaboration, compliance, and patient-centricity.
• Provide operational leadership and support to ensure regional execution runs efficiently.
• Translate national PACE strategy into regional tactical plans.
• Identify regional needs and guide the team in tailoring education to caregiver and community priorities.
• Monitor metrics and field insights, reporting regularly to National Director.
• Partner cross-functionally with Advocacy, Medical, Marketing, and Commercial colleagues to ensure coordinated and non-duplicative field execution.
• Oversee planning and execution of caregiver/patient education programs and in-services across the region.
• Ensure outreach to Spanish-speaking and other underserved populations through culturally competent resources.
• Support caregiver advisory boards, community events, and advocacy collaborations.
• Champion compliance across all team activities.
• Ensure timely and accurate CRM documentation of caregiver, patient, and HCP interactions.
• Escalate adverse events and product complaints per company protocol.

Qualifications

• Bachelor’s degree in nursing, dietetics, social work, allied health, and/or related field; advanced degree preferred. This role does not involve the practice of direct patient care.
• 7+ years of experience in the pharmaceutical/biotech or healthcare field, with at least 2+ years in a field leadership capacity.
• Experience working with Prader-Willi Syndrome (PWS) community strongly preferred; rare disease experience in specialty products preferred (Endocrinology, Rare Obesity/Hyperphagia, or Genetics).
• Proven ability to lead and develop geographically dispersed teams.
• Experience providing operational leadership and support.
• Required: Proficiency with CRM systems (Salesforce, Life Sciences Cloud or Health Cloud), Microsoft Excel, Adobe, Concur, and Microsoft 365.
• Strong understanding of industry legal, regulatory, and compliance landscape.
• Excellent understanding of patient-literacy concepts and ability to communicate complex scientific/medical information in patient-friendly language.
• Fluent in English. Fluent in Spanish, preferred.
• Ability to work independently and collaboratively with a diverse cross functional team.
• Excellent communication skills and cultural competency, with ability to engage diverse audiences.
• Self-starter who is highly passionate about rare diseases.
• Availability to participate in evening and weekend events as needed, and must be comfortable with frequent, domestic travel (50%+) and have easy access to transportation and airports.

Salary Range: $235,000-$250,000

(Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience, as well as the location where this position may be filled.)