About this role
Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What you will do:
Works with individual business customers, business groups and IT team members to evaluate and resolve day-to-day issues and support small to medium business and IT projects with hardware and software. Has a intermediate understanding of technical processes, environments, problems and solutions as they relate to the facilities day-to-day operations.
Principal Accountabilities
Installing Hardware such us Computers, Peripheral Equipment, Monitors, Keyboards, Printers, Disk Drives, Scanners, Mouse, Phones, etc. for Specific Users.
Installing Software Packages such as Operating Systems, Microsoft products, Engineering, Design, CNC, manufacturing software, Administrative and other Software, on Specific Computers.
Provide advanced Technical Assistance to end clients
Assist with preventative maintenance within specified guidelines and procedures
Responds to User inquiries concerning System Operations and troubleshoots Hardware, Software and Operator problems. Through Solar-CAT and Turbotec tickets incidents administrative tool
Execute hardware retirement and scrap process for IT hardware
Ensure IT devices meet Corporate Security Standards
Manage software and OS patch remediation
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Provide guidance and explain policies and procedures to end-users
Assist and interact with hardware, software and services vendors
Assist clients with the better option to saving cost
Assist with Assessments and LTA task and activities related to Cybersecurity and request.
What you will have:
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.
Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Minimum Qualifications
Degree or equivalent experience desired.
High School Diploma/GED or 2-year degree, or 2+ years of relevant work experience.
Excellent verbal/written communication skills, including an ability to effectively communicate with non-technical end users and technical colleagues.
Analytical and creative problem-solving skills.
Ability to multitask.
Ability to work independently with minimum supervision.
Summary Pay Range:
$89,210.00 - $133,810.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
January 16, 2026 - January 29, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Other facts
About Solar Turbines
Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines, with more than 16,000 units and over 3 billion operating hours in over 100 countries. Products from Solar Turbines play an important role in the development of oil, natural gas and power generation projects around the world. Solar Turbines’ products include gas turbine engines (rated from 1,590 to 52,500 horsepower), gas compressors, and gas turbine-powered compressor sets, mechanical-drive packages and generator sets (ranging from 1 to 39 megawatts). Solar’s customers put the company’s products to work in many areas including production, processing and pipeline transmission of natural gas and crude oil and generation of electricity and thermal energy for processing applications, such as manufacturing chemicals, pharmaceuticals, and food products.
Solar’s foundation is people and Solar’s culture is one where individual contributions are valued, diversity in the workplace is encouraged, and safety is emphasized in all aspects of the business. Solar Turbines, founded in 1927, is comprised of a dedicated and multi-talented workforce of more than 8,000 employees with decades of experience working as a global team.
What you'll do
- The Workplace Services IT Analyst II works with business customers and IT team members to resolve day-to-day issues and support IT projects. Responsibilities include installing hardware and software, providing technical assistance, and ensuring compliance with corporate security standards.
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