The Role… 

At Soho House, as the Night Receptionist, you play a key role in delivering a calm, seamless front-of-house experience during overnight hours. You are the first point of contact for members and guests, setting the tone for a warm, professional, and reassuring welcome from arrival through to departure.

Working closely with the Night Manager and overnight teams, you’ll support the smooth running of Club and accommodation operations, handling late check-ins, early departures, and guest requests with discretion, efficiency, and confidence. This role requires a strong eye for detail, excellent communication skills, and the ability to remain composed and attentive in a quieter, independent working environment.

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Staff Room Rates


• Health Cash Plan (Option to add up to 2 additional dependents)


• Dental Plan (option to add up to additional 2 dependents)


• Birthday Day Off after 1 years continuous service 


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression.


• Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate.


• Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points.


• Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment.


• Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required.


• Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged.


• Assist guests with lost property, coats, or personal items left at the House, following correct procedures.


• Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.


• Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times.


• Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.


• Maintain up-to-date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.

What we are looking for...

• 2–3 years’ experience in a front desk role preferably on nights 


• Experience in luxury hospitality or private members clubs 


• Strong leadership and team coordination skills 


• Excellent verbal and written communication 


• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) 


• Calm under pressure and adept at resolving issues with a guest-first mindset