Job Role...

Responsible for maintaining the Company standards of quality, maintenance, cleanliness and tidiness in both member and service area. To also create a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service. 

Main Duties...

• To ensure that grooming standards are maintained by the team whilst personally presenting a professional image.


• To ensure all signing-in and out procedures are being performed accurately.


• To receive and conduct daily briefings in order to provide up to date information.


• To maintain confidentiality in regards to all guests’ and employees’ matters at all times. 


• To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our members and colleagues. 


• To perform all daily duties to ensure that both member and service areas are checked and maintained to the standard required.


• To assist the Housekeeping Managers in implementing and maintaining SOPs throughout the department, working closely with the Housekeeping agency. 


• To identify and report any training and development needs among the team.


• To record and store all lost property items accurately and according to the SOP. 


• To ensure that any malfunctioning equipment and maintenance problems are handled and recorded with the Housekeeping Co-ordinator. 


• To ensure that all equipment and cleaning supplies are utilised in accordance with COSHH to ensure employee safety  


• To organise service areas and pantries, ensuring the replenishing of member amenities.


• To work with Housekeeping Co-ordinator in maintaining an inventory of stock levels for cleaning supplies, linen, crockery etc.  


• To encourage and support the Room Attendants provided by the Housekeeping agency team in order to establish member requirements/preferences, recording them and to provide service accordingly.


• To supervise Room Attendants and House Portersin the daily operation. 


• To check and release out of order, vacant, occupied and departure rooms.


• To prepare arrival rooms according to amenity codes and guest preferences.


• To liaise with Reception and Housekeeping Co-ordinator to prioritise room cleaning.


• To follow up on members waiting for room and possible allocation changes in order to ensure complete guest satisfaction.


• To take ownership and look after the pantries on a daily basis.


• To effectively record and follow up all changes in room layout and supervise furniture movement and storage.


• To ensure all Mini bar and guest amenities items are within expiry dates.


• To handle any member requests such as extra beds etc. according to SOP. 


• To be fully responsible of the standard of cleanliness and hygiene in all guest rooms and public areas.


• To be familiar with the in keeping of the Health & Safety standards according to company procedures. 


• To perform a room move according to standards & procedures.

Experience Required...

• Strong organisational and time management skills 


• Excellent communication and interpersonal  


• Attention to detail 


• Previous supervisory experience essential  


• Familiar with Hotel systems  


• Health & Safety knowledge