About this role
Software & Cloud
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Eager to join a global leader in cloud and software services?
Passionate about driving customer success and building long-term partnerships?
Ready to make an impact in a dynamic, fast-growing team?
At SoftwareOne, we empower organizations to achieve their business outcomes through innovative technology solutions. As a M365/Azure Customer Success Manager, you’ll play a pivotal role in ensuring our customers realize maximum value from our services—delivering exceptional experiences that drive retention and growth.
The Role
You will be the trusted advisor for customer stakeholders across CxO, Operations, and Business Units. Your mission:
- Ensure seamless onboarding and transition to Business-As-Usual (BAU) managed services.
- Build strong relationships to understand customer objectives and align SoftwareOne solutions to their goals.
- Drive adoption of services, identify optimization opportunities, and support business reviews.
What You’ll Do
- Lead onboarding sessions to educate customers on service scope, processes, and tools.
- Conduct regular business reviews, sharing insights on performance and new capabilities.
- Manage escalations and coordinate Root Cause Analysis for critical incidents.
- Monitor KPIs, CSAT, and initiate Service Improvement Plans when needed.
- Collaborate with Sales and Solution teams to identify up- and cross-selling opportunities.
- Provide input to Account Business Plans and relay customer needs for future service development.
What we need to see from you
- Existing full-time work rights in Japan and ability to commute to our Tokyo office as needed.
- Full professional proficiency in Japanese and working-level English (written and verbal communication skills required in both languages).
- Strong understanding of service delivery and technology solutions (e.g., M365, Azure, AWS, Commvault).
- Experience in managed services or technology projects.
- Excellent organizational, problem-solving, and consultative skills.
- Proficiency in MS Office Suite and CRM tools.
Other facts
About SoftwareOne
SoftwareOne is a global software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, we combine global scale and local expertise to help clients optimize costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, and data and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange and Euronext Oslo Børs under the ticker symbol SWON.
Visit us: https://www.softwareone.com/en
What you'll do
- The M365/Azure Customer Success Manager will act as a trusted advisor to customer stakeholders, ensuring seamless onboarding and driving service adoption. They will also manage escalations, monitor performance metrics, and collaborate with sales teams to identify growth opportunities.
Ready to join SoftwareOne?
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