About this role
At SoftwareOne, we're not just about technology solutions; we're about people. We believe that diversity, equity, inclusion, and belonging are essential elements of our success. We strive to create an environment where every individual, regardless of their background or identity, feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to diversity and inclusion fuels our innovation, drives our growth, and ensures that we can better serve our clients and communities worldwide.
The role
Every day, 9.000+ SoftwareOne colleagues care for demanding business challenges with intelligence and grit. And every day, 400+ Professionals in 20+ countries build and operate the systems that run SoftwareOne. Those 400+ individuals deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called "IT & Solutions" and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and efficiency for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic
Are you looking for a VDI Citrix opportunity?
We are in search of:
Citrix VDI Engineer
team: Services SoftwareOne | pensum: full time
location: Bulgaria | working model: hybrid | traveling: no
The role's daily focus involves working within the client's ITSM system and following ITIL processes to run IT infrastructure efficiently.
You will be engaged with incident handling, change and service request processing, problem resolution, and system maintenance as part of a managed service.
Responsibilities:
- Operate IT structures as outlined in the client's Architecture and Technical Description document and Manage incidents, service requests, changes, and problem resolution within the customer's ITSM.
- Perform housekeeping activities to ensure system stability and security and Maintain and optimize Citrix environments for high availability and performance.
- Solve technical issues related to Citrix Virtual Apps & Desktops, StoreFront, and Citrix Gateway.
- Configure and optimize networking components related to Citrix including TCP/IP, DNS, DHCP, VPN, and firewalls.
- Monitor and analyze system performance using tools like Citrix Director and Maintain comprehensive documentation of system changes, configurations, and fix procedures.
What we need to see from you
Required Technical Skills:
- Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop): You should be familiar with deploying, configuring, and managing virtual desktops and applications.
- Citrix StoreFront and Citrix Gateway (formerly NetScaler Gateway): Experience with configuring and managing access points for end users.
- Citrix Provisioning Services (PVS) and Machine Creation Services (MCS): Proficiency in tools for creating and managing virtual machines.
- Troubleshooting and Performance Tuning: Ability to diagnose and fix performance issues and optimize user experience.
- Profile Management: Expertise in Citrix User Profile Management and policy configuration.
- Linux: basic understanding.
Job Function
Software & Cloud
Other facts
About SoftwareOne
SoftwareOne is a global software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, we combine global scale and local expertise to help clients optimize costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, and data and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange and Euronext Oslo Børs under the ticker symbol SWON.
Visit us: https://www.softwareone.com/en
What you'll do
- The role involves managing incidents, service requests, changes, and problem resolution within the customer's ITSM. Additionally, the engineer will maintain and optimize Citrix environments for high availability and performance.
Ready to join SoftwareOne?
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