VIP Account Manager - Malay Speaking

<div class="content-intro"><p>Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&amp;D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines.&nbsp;When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.&nbsp;</p></div><p>We are looking for a<strong> Malay-speaking VIP Account Manager</strong>&nbsp;who will be responsible for retention of VIP customers and increase of their lifetime value.</p> <p><strong>Requirements:</strong></p> <ul> <li>Proficiency in English and Malay both written and spoken;</li> <li>Proactive person with good support / sales skills;</li> <li>Strong communication and negotiation skills;</li> <li>Attention to details;</li> <li>Previous experience will be considered as an advantage.</li> </ul> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Being able to search and find for solutions of customers’ issues;</li> <li>Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;</li> <li>Monitor customers’ performance &amp; behaviour in order to evaluate bonus crediting;</li> <li>Ensure that products’ compliance is being followed according to relevant regulations;</li> <li>Previous experience as a Sales agent will be considered as an advantage;</li> <li>Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month).</li> </ul> <p><strong>We offer excellent benefits:</strong></p> <ul> <li>Monthly food vouchers (200 BGN);</li> <li>Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;</li> <li>Starting from 20 paid leave days;</li> <li>6 additional days of sick leaves without document required;</li> <li>Birthday gift cards;</li> <li>Sports card (Multisport);</li> <li>Wedding and newborn gifts;</li> <li>Breakfast, Friday lunches, fruits, and snacks in the office;</li> <li>Team-building events and activities;</li> <li>Career growth opportunities;</li> <li>Sunny, spacious office.</li> </ul><div class="content-conclusion"><p>Ready to shine? Let’s make it real.</p> <p><strong>By submitting your application, you agree to our&nbsp;<a href="https://www.sofiastars.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>