SS
Senior Risk Manager
full-time•Sofia
About this role
<div class="content-intro"><p>Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. </p></div><p><strong>Main responsibilities:</strong></p>
<ul>
<li>Configure and fine-tune SEON’s scoring engine and custom rules to adapt to emerging fraud trends and attack vectors in real-time.</li>
<li>Leverage SEON’s digital footprint analysis and device fingerprinting modules to enhance KYC accuracy and detect sophisticated multi-accounting rings.</li>
<li>Continuously monitor SEON rule performance to optimize approval rates, ensuring a balance between robust security and minimizing false positives.</li>
<li>Design and optimize advanced fraud detection strategies, utilizing data trends to automate the identification of suspicious patterns.</li>
<li>Define quality assurance standards and provide mentorship to the junior risk team on effective utilization of SEON intelligence.</li>
<li>Partner with cross-functional Department Heads to align risk mitigation strategies with business growth objectives.</li>
<li>Regulation onboarding and procedural writing/maintenance + documentation of Risk/Fraud workflow + Compliance alignment.</li>
<li>SEON/Cynic rule creation , analysis, monitoring.</li>
<li>QAing and ensuring that processes and procedures are being followed ( re QA's + Analysts + Seniors) + Sytem QA ( PGW, NR etc)</li>
<li>Jira OKR weekly update, Fortnightly PPT prep by aligning all stakeholders + future OKR projects planning , department needs etc.</li>
<li>Open tickets + required tickets to be opened status monitoring , quarterly prioritization planning of all necessities.</li>
<li>Handling B2B regulation meetings + presentations</li>
</ul>
<p><br><strong>Requirements:</strong></p>
<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Expert proficiency in configuring SEON (or similar tools), specifically in rule creation, scoring engine optimization, and device fingerprinting analysis.</li>
<li data-stringify-indent="0" data-stringify-border="0">Strong data analytics capabilities to interpret complex datasets and identify non-obvious fraud patterns (SQL proficiency is a strong plus).</li>
<li data-stringify-indent="0" data-stringify-border="0">Deep knowledge of KYC and AML regulations and compliance standards across relevant global jurisdictions.</li>
<li data-stringify-indent="0" data-stringify-border="0">Strategic commercial awareness, with the ability to balance robust risk mitigation with a seamless user experience and business growth.</li>
<li data-stringify-indent="0" data-stringify-border="0">Technical understanding of payment gateways, including chargeback dispute processes and third-party processor (PSP) risk management.</li>
<li data-stringify-indent="0" data-stringify-border="0">Excellent communication and stakeholder management skills, capable of articulating complex risk concepts to Risk/Fraud Management and cross-functional teams.</li>
<li data-stringify-indent="0" data-stringify-border="0">Decisive decision-making abilities under pressure, particularly regarding high-value investigations and account suspensions.</li>
</ul>
<p><br><strong>Why our company?</strong><br><br>• Official employment and full medical insurance with the highest limits in the country (including in-patient and out-patient care, maternity, dental, and annual health check-ups);<br>• Competitive salary and attractive bonus scheme;<br>• Working in a dynamic International company;<br>• Birthday celebration present;<br>• Ability for career and professional growth within the company;<br>• Sportscard (Multisport) - partly covered & team-building events and activities;<br>• Sunny, spacious office;<br>• Wedding and newborn gifts;<br>• Up to 25 vacation days, starting from 20;<br>• Breakfast x3 times a week, Friday team lunch, food vouchers, fruits, and snacks available in the office.</p><div class="content-conclusion"><p>Ready to shine? Let’s make it real.</p>
<p><strong>By submitting your application, you agree to our <a href="https://www.sofiastars.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p></div>
What you'll do
- The Senior Risk Manager will configure and optimize SEON’s scoring engine and fraud detection strategies while mentoring junior team members. They will also partner with other departments to align risk strategies with business objectives and ensure compliance with regulations.
About Sofia Stars
We are a rapidly growing operational services company based in Sofia. Our team already counts more than 500 stars on board who create an amazingly friendly and warm company culture. Sofia Stars provides the best services available for companies across the globe. Our primary focus is R&D, Customer Support, KYC, Risk and Anti-Fraud solutions for highly loaded online businesses.
Ready to join Sofia Stars?
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Frequently Asked Questions
What does a Senior Risk Manager do at Sofia Stars?
As a Senior Risk Manager at Sofia Stars, you will: the Senior Risk Manager will configure and optimize SEON’s scoring engine and fraud detection strategies while mentoring junior team members. They will also partner with other departments to align risk strategies with business objectives and ensure compliance with regulations..
Is the Senior Risk Manager position at Sofia Stars remote?
The Senior Risk Manager position at Sofia Stars is based in Sofia, Sofiya, Bulgaria. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Risk Manager position at Sofia Stars?
You can apply for the Senior Risk Manager position at Sofia Starsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.