Role Overview

Now Brewing – Future Leaders! 

Sodexo is seeking a high-energy, people-focused Retail Manager 2 to lead our Starbucks retail operation at NY Presbyterian/Queens Hospital in Flushing, NY.

In this role, you will do more than just manage a coffee shop; you will create a sanctuary for healthcare heroes, patients, and families. Reporting to the Client Executive, you will be responsible for driving financial success, nurturing a thriving team, and ensuring that every cup served comes with a genuine human connection.

As a Retail Manager, you bring the Starbucks experience to life by balancing business acumen with a heart for service.

Why Join Sodexo at NYP/Queens?

This role offers the best of both worlds: the autonomy of running a premier retail brand and the stability and growth opportunities of a global leader in healthcare food service. We provide on-site training to ensure you are set up for success from day one.

What You'll Do

• Operational Excellence: Oversee the daily operations of the Starbucks licensed store, ensuring full compliance with Starbucks brand standards and Sodexo’s safety/sanitation protocols.

• Financial Management: Work under the General Manager to achieve P&L goals, manage cash handling, and execute promotional launches.

• Staff Development: Direct a team of approximately 20 employees, baristas, providing coaching in the moment to ensure a "Customer Third Place" environment.

• Hospital Collaboration: Maintain a professional relationship with hospital staff and visitors, ensuring the cafe meets the unique needs of a 24/7 medical facility.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience: Previous experience managing a coffee cafe or high-volume coffee operation is required.

• Leadership: A proven track record of building and leading successful teams in a fast-paced retail or food service environment.

• Customer Connection: A "people-first" philosophy and a passion for delivering an exceptional customer experience.

• Adaptability: The ability to prioritize tasks autonomously while working within a larger healthcare management structure.

• Business Acumen: Proficiency in managing schedules, inventory, and retail reporting.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year