About this role
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact?
A Delivery Teammate ensures exceptional service, accuracy and experience to ensure customer satisfaction.
Click here to see the day in the life of a Delivery Teammate: https://vimeo.com/787581361/ec51f1861c
Here’s where you’ll be focusing:
Key Business Functions, Responsibilities and Accountabilities:
- Acts as the customer facing ambassador of Voilà banner.
- Provide exemplary customer service to our home delivery e-commerce customers – create a home delivery experience for each customer through high-touch interaction in each home.
- Deliver to each customer in a professional, courteous and engaging manner as per Voilà customer service standards.
- Empowered to solve customer issues in-home; assess each situation and deploys appropriate measure partnering with Delivery Supervisor and Customer Service team.
- Delivering groceries to our customers in timed delivery slots. Includes delivering groceries to various property types such as high-rise buildings, basement flats and remote locations.
- Maintaining timely communication with our customers, to keep them informed of issues or changes to their proposed delivery.
- Escalates any customer concerns appropriately.
- Makes order adjustments at point of delivery as per system and customer service requirements.
- Is flexible in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
- Protects company vehicle by conducting daily and required vehicle circle checks, maintaining fuel levels, and following maintenance and reporting procedures.
- Immediately reports any deficiencies or damage.
- Operates company vehicles in various road conditions in a safe and responsible manner and ensures the vehicle is clean, tidy and well cared for.
- Operates the vehicle under control at all times in accordance with the company safety policies and procedures and highway rules and regulations.
- Ensures product is properly loaded in the assigned vehicle.
- Food Safety
What you have to offer:
- You have experience in providing excellent customer service.
- You have a G-class license with at least 6 months of validity and enjoy driving.
- Clean drivers abstract
- You are able to comfortably lift up to and including 50 lbs (25 kilos) at a time (repeatedly throughout the shift) with the consideration that you may need to navigate stairs.
- You are comfortable driving in urban, suburban and rural areas using highways, main roads, side streets and country roads.
- You are confident driving in daytime and nighttime conditions, and in inclement weather.
- Flexibility to work various shifts including evenings, weekends, and possibly holidays, as delivery operations run 7 days/week
- Must be able to lift up to 6 feet high (reaching above head)
Working Conditions
- Company uniform will be provided
- Paid training during first week of hire from Monday-Friday 9AM-5PM
- Home-delivery environment: you’ll drive a company-assigned vehicle and deliver door-to-door.
- May involve early mornings, late evenings, weekends, and variable shifts.
- Work includes physical activity: lifting, carrying, climbing stairs, sometimes in adverse weather or inclement conditions.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
Other facts
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
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En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
What you'll do
- The Delivery Teammate acts as the customer-facing ambassador for Voilà, ensuring exceptional service and customer satisfaction during grocery deliveries. Responsibilities include delivering groceries, solving customer issues, and maintaining communication with customers.
Ready to join Sobeys?
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