General Manager

Description

Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer, competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants, and we are a Certified Great Place to Work! 

What we Offer:

• A fun environment where we value and celebrate our family members! 
• Flexible scheduling. 
• Perks for ALL employees on DAY 1! 
• Free meals on working shifts, meal discounts and savings on gift cards 
• FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis helpline and 3 free counseling sessions. 
• Discounts on 1000’s of products and services, including pay-as-you-go plans, through free membership through benefits hub. 
• College scholarships for ALL smokey bone employees and their immediate family members with Bellevue University 
• Multiple health care plans to choose from 
• Dental 
• Vision 
• Accident 
• Critical Illness 
• Limited indemnity for diagnostic, hospital, prescription drug 
• Short-term disability and long-term disability 
• Whole Life 
• Preferred legal plan which includes numerous FREE legal services, and up to 70% reduction on representation. * 
• Patient planning & advocacy services 
• Opportunities for career growth and development throughout the organization. We want to help you reach your fullest potential! 
• Additional Benefits offerings starting for salaried employees and full time employees with one year of service. 
• About Smokey Bones: 

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery. 

Roles and Responsibilities:

Guest Experience:

• Coach your team to deliver exceptional service, ensuring every guest feels valued and leaves satisfied.
• Model positive guest interactions and problem-solving skills, setting the standard for your team.
• Motivate your team to anticipate guest needs and create memorable dining experiences.
• Proactively engage with guests, solicit feedback, and resolve escalated concerns, ensuring guest satisfaction.

Operations Leadership:

• Develop your team's excellence through coaching and training on operational standards, menu knowledge, and service protocols.
• Model our culture and values, setting the tone for a positive and supportive work environment.
• Inspire your team's performance, providing constructive feedback and celebrating successes.
• Create team schedules and ensure all facilities are maintained to the highest standards.

Financial Performance:

• Coach your team to understand the impact of their actions on sales and inventory.
• Model financial responsibility through effective inventory management and cost control practices.
• Motivate your team to contribute to sales targets and achieve financial goals.
• Review sales and trends, help initiate sales growth programs and learn profit vs. loss statements.

Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to teammates and in compliance with local, state, and federal laws. 

Requirements

The RIGHT person needs the following experience and qualities: 

Previous General Manager Experience (Experience must be in a full service restaurant with full bar) 

Computer knowledge (Excel, Windows, POS, etc.) 

Results driven, trustworthy and team oriented 

Ability to engage and develop team members and coach in adherence to our company policies 

Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences 

Must be able to stand for 10 hours and lift 50 lbs. 

Proven knowledge and results with growing a team and cultivating talent as well as business acumen and knowledge with managing multi-million dollar restaurant business 

 Pre-Employment Screening Required Post Offer. Including but not limited to, criminal background check and verifiable employment references.