About this role
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring Associate, Global Customer Care, International Order Management with Italian.
The Associate with Spanish will support all aspects of order entry and order management for sales and consignment orders received for a given market. In this role, you will ensure all orders are processed accurately and on time, within agreed targets. We offer an undeniably great working environment, giving plenty of opportunities for growing within the company, and of course, great benefits package for our employees.
What will you be doing?
Process incoming sales orders promptly: Get to work on all sales orders as soon as they come in. If you spot any issues that might cause problems in meeting customer demands, be sure to follow the right procedures and communicate about it.
Help maintain order accuracy and speed: Contribute to making sure our department meets and even beats its accuracy and speed goals when handling orders.
Support Electronic Data Interchange (EDI): Play a role in helping us handle and expand the use of EDI, making it easier for customers to place "Perfect Orders" without errors.
Stay in touch with the Customer Service teams: Regularly communicate with our Domestic Customer Service teams and work quickly to resolve any problems that pop up.
Achieve company performance targets: Make sure to meet our goals for things like order accuracy, EDI management, order delivery times, invoice accuracy, and handling customer complaints.
What will you need to be successful?
Education: Master’s or bachelor’s degree will be an asset
Experience: 1-3 years of work experience, good knowledge of MS office and strong communication skills.
Fluency in English and Italian (written and spoken).
Nice to have: SAP or EDI experience.
Attention to detail, ability to work under pressure with excellent organizational and problem solving skills.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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Other facts
About Smith+Nephew
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
What you'll do
- The Associate will support all aspects of order entry and management for sales and consignment orders, ensuring accuracy and timely processing. They will also communicate with Customer Service teams to resolve any issues that arise.
Ready to join Smith+Nephew?
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