The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

Looking for a position that makes you smile?

We’re seeking an Assistant Manager, Patient AR to join our growing team.

Oversee the daily flow of contracts from our clinic teams into our patient management system, Cloud9. The Assistant Manager will manage the contract inbox, set team members’ pace and be the point of contact for any questions or escalations.

How you’ll make us better:

• Support and oversee team’s work to adhere to policies for patient account management.  Observe deficiencies and train accordingly.
• Ensures signed contracts and redacted autopay are scanned into the patient’s documents, along with signed consent for treatment and new and/ or updated patient forms are available in the patient’s chart in a timely manner
• Audit patient documents and communicate with teams in the field regarding updates 
• Organize the assignment of clinics and completion of tasks for quality account management by each patient specialist.
• Confirms Responsible Party and/or Subscriber demographics are complete and appropriate treatment type is selected 
• Support team members to ensure appropriate codes are posted to the ledger regarding appliances and/ or treatment add-ons according to policies and established procedures.
• Lists any exceptions on the contract audit review and maintains any identified as “kickbacks” with documented follow-up. 
• Follows-up with Treatment Coordinator and Practice Directors regarding contract errors 
• Assist with developing and/or improving patient revenue procedures and protocols.
• Keep team focused daily on excellent customer service and financial responsibility for organizational goals.
• Offshore and outsource team management (monitoring accounts on Issue Log, holding weekly team calls to discuss Issue Log and assist with team support, etc.)  
• Balances contracts daily 

Your special skills:

• Skilled in prioritization, time management, team organization with high attention to detail to delegated procedures with audited outcomes
• Ability to handle escalations for patient collections with advanced HIPAA protocols.
• Ability to build rapport and relationships by interacting effectively with team members and external vendors  

Prerequisites for success:

• High School Degree required  
• Four (4) years of experience related to patient collections, financial planning collections, or call center
• One (1) year of lead role experience over a functional team
• Intermediate knowledge of Microsoft Office (specifically SharePoint, Excel, Outlook, and Word) 
• Intermediate knowledge of outbound/inbound phone systems with attention to phone tree and call allocation methodology.

We saved the best for last.

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary 
• Medical, dental, vision and life insurance 
• Short and long-term disability coverage 
• 401(k) plan 
• 3 weeks paid time off in your first year + paid holidays 
• Discounts on braces and clear aligners for you and your family members 

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization.  We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.