SS
Service Supervisor - Maintenance & After-Sales (m/f/x)
full-time•Provincia de Santiago
About this role
Your Mission – What You’ll Work On
- Operational Service Management: You supervise and coordinate service engineers, external suppliers, and back-office teams. You plan preventive and corrective maintenance tasks and ensure SLA and KPI compliance
- Central Point of Contact: You act as the link between customers, the local service team, and the LATAM Service Manager. For complex cases, you coordinate escalations to management, specialist engineers, or global support teams
- Ensuring Quality & Safety Standards: You ensure all interventions follow technical protocols and safety regulations. You drive continuous improvement in service procedures, tools, and workflows
- Resource & Inventory Management: You manage spare parts, tools, and inventory. You prepare periodic reports on performance, incidents, and operational costs
- Leading the team: You train, support, and motivate technical staff. You conduct performance evaluations and define development and improvement plans
Your Profile – What You’ll Contribute
- Technician or Engineer in Electrical Engineering
- At least 3 years of experience supervising technical service teams in the energy or technology sector
- Knowledge of solar inverters, BESS systems, and Chilean electrical regulations
- Strong diagnostic skills for photovoltaic and battery storage systems
- Experience working with ticketing systems and ERP platforms
- Native Spanish speaker; English at intermediate to advanced level
- Strong leadership, communication skills, responsibility, proactivity, customer orientation, and conflict-management skills
- Ability to work in a structured manner and handle dynamic operational environments
Ready for your next career move?
We look forward to receiving your application!
Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!
Your recruiting contact:
Laura Allegue | SMA South America SpA
∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.
What you'll do
- You will supervise and coordinate service engineers, external suppliers, and back-office teams while ensuring compliance with SLAs and KPIs. Additionally, you will manage spare parts and inventory, prepare performance reports, and lead the technical staff.
About SMA Solar Technology AG
Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.
SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.
SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.
The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.
Corporate information: https://www.sma.de/en/corporate-information.html
Data Protection: https://www.sma.de/en/data-protection-declaration.html
Ready to join SMA Solar Technology AG?
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Frequently Asked Questions
What does a Service Supervisor - Maintenance & After-Sales (m/f/x) do at SMA Solar Technology AG?
As a Service Supervisor - Maintenance & After-Sales (m/f/x) at SMA Solar Technology AG, you will: you will supervise and coordinate service engineers, external suppliers, and back-office teams while ensuring compliance with SLAs and KPIs. Additionally, you will manage spare parts and inventory, prepare performance reports, and lead the technical staff..
Is the Service Supervisor - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG remote?
The Service Supervisor - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG is based in Provincia de Santiago, Santiago Metropolitan Region, Chile. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Supervisor - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG?
You can apply for the Service Supervisor - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AGdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.