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Customer Service Engineer - Maintenance & After-Sales (m/f/x)
full-time•Provincia de Santiago
About this role
Your Mission – What You’ll Work On
- Responsibility:You independently perform preventive and corrective maintenance on solar inverters and BESS systems, ensuring the reliable operation of customer assets
- Technical Diagnosis: You troubleshoot, diagnose, and resolve technical issues both remotely and on-site to guarantee operational continuity
- Health & Safety: You strictly follow electrical regulations and safety protocols when carrying out any field work
- Documentation: You record all service activities, findings, and results in our internal systems (ERP, service tools)
- Customer Relationships: You provide technical after-sales support on-site and remotely, ensuring customer satisfaction and strengthening long-term relationships
- Coordination: You coordinate planning and escalation with the Service Supervisor and back-office team to ensure smooth processes
- Continuous Improvement: You report incidents and suggest improvements to support process optimization and product quality
Your Profile – What You’ll Contribute
- Technician or Engineer in Electrical Engineering, Electronics, Renewable Energy, or a related field
- At least 2 years of experience in maintaining or repairing electrical/electronic equipment, ideally PV and storage systems
- Good knowledge of solar inverters, BESS batteries, electrical diagrams, and measurement tools
- Native Spanish speaker; English at a basic to intermediate level
- Strong customer focus, proactive attitude, structured working method, and solid problem-solving skills
- High sense of responsibility and teamwork capability
- Willingness to travel and strict adherence to safety standards
Ready for your next career move?
We look forward to receiving your application!
Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!
Your recruiting contact:
Laura Allegue | SMA South America SpA
∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.
What you'll do
- The Customer Service Engineer is responsible for performing preventive and corrective maintenance on solar inverters and BESS systems, ensuring reliable operation. They also troubleshoot technical issues and provide after-sales support to customers.
About SMA Solar Technology AG
Innovative and sustainable key technologies are prerequisites for renewable energy supply. More than 3,500 employees from 18 countries work to ensure that SMA is actively helping to promote the production and development of PV system technology worldwide.
SMA is the only inverter manufacturer worldwide that offers the right inverter for every module type and system size ; for small residential systems, medium-sized commercial systems and large-scale plants; grid-connected photovoltaic systems; and off-grid and hybrid systems.
SMA also develops technologically leading system solutions and is on the leading edge of the energy of the future, in areas such as intelligent optimization of self-consumption, grid integration of solar power and integration of batteries for more effective use of renewable energies.
The intention of this LinkedIn profile is to share expert knowledge in inverter technology, interesting reference projects and new products in the field of commercial and large-scale solar power plants and to discuss today’s and future energy supply structures and solutions. We are looking forward to your comments, questions and feedback.
Corporate information: https://www.sma.de/en/corporate-information.html
Data Protection: https://www.sma.de/en/data-protection-declaration.html
Ready to join SMA Solar Technology AG?
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Frequently Asked Questions
What does a Customer Service Engineer - Maintenance & After-Sales (m/f/x) do at SMA Solar Technology AG?
As a Customer Service Engineer - Maintenance & After-Sales (m/f/x) at SMA Solar Technology AG, you will: the Customer Service Engineer is responsible for performing preventive and corrective maintenance on solar inverters and BESS systems, ensuring reliable operation. They also troubleshoot technical issues and provide after-sales support to customers..
Is the Customer Service Engineer - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG remote?
The Customer Service Engineer - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG is based in Provincia de Santiago, Santiago Metropolitan Region, Chile. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Engineer - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AG?
You can apply for the Customer Service Engineer - Maintenance & After-Sales (m/f/x) position at SMA Solar Technology AGdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.