Service Operations Execution - executing data loading procedures, executing computation of Rig states / Drill states and drilling KPI, checking results of the computations and configuring computation parameters, configuring new drilling KPI on demand. Infrastructure Management - servers, virtual machines, Oracle database, backup / recovery solution, administration of Performance Insights. Customer & workflow support - making sure that system is available to users, consulting on user workflow, KPI presentation, collecting user requirements and communicating with engineering team. Manage support requests/tickets over Enterprise Service Management (ESM) according to the actual Service Level Agreement. 1. Maintain Infrastructure - making sure that all servers and VM are running, monitoring backups, making sure that the application is accessible by the users. The VMs are on AZURE Provide help and consultation to users how to access and use RigHour system, explanation of KPIs meaning and values. Note: It is not necessary to be an expert in every single one of the technical technologies listed below, but the candidate must have had some experience or exposure in as many as possible. Oracle database - knowledge of SQL required and 3rd party tools such as Oracle PL/SQL Developer Preferable - good understanding & knowledge of Microsoft PowerApps suite Preferable - good understanding & knowledge of Data Analytics methodology Preferable - good understanding & knowledge of Cloud Platforms (eg: AZURE, AWS, GCP) Basic knowledge of Schlumberger Techlog, Techlog Drilling Intepretation Basic knowledge of E&P Basic knowledge of Schlumberger InterACT, WITSML, Data Aggregator, Bluebox, Edge Devices Good Knowledge of drilling domain, specifically understanding of well construction phases - i.e. drilling, casing, tripping etc. Basic knowledge of operating systems - Linux, Windows Server Basic knowledge of IIS Web server and Active Directory/LDAP Basic knowledge of Network architecture and other infrastructure components Fluent in English - verbal & written. Effective Communication & Presentation skills Self driven and ability to manage his/her own work with utmost responsibility & accountability Able to adapt & comfortable working in a global, international, and multicultural environment with daily remote collaboration Experience/knowledge of dealing with customers and software engineering teams Minimum: BS degree level in IT, Engineering or in Oil & Gas discipline with IT experience 3 years experience in the advertised Skillsets