Client Success Manager, London
full-time•London
About this role
Ready to take your career to the next level?
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
The Kenshoo/Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.
The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.
What you'll do:
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
Requirements
Position Requirements:
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management or
- 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Skai platform experience preferred but not essential
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
- French or German Language fluency needed
Skai Requirements:
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Equal Opportunity Employer
Kenshoo/Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
What you'll do
- The Client Success Manager is responsible for overseeing client utilization of the Skai Omnichannel platform and driving client satisfaction. They will provide training, technical support, and work closely with clients to ensure their needs are met and expectations exceeded.
About Skai
Skai is the leading omnichannel advertising platform for commerce media, combining advanced digital marketing capabilities with commerce insights and operations to drive growth for brands and agencies. Powered by unified data and proprietary GenAI, Skai delivers full-funnel media planning, optimization, and measurement, plus insights and automation that help brands improve digital shelf performance, retail execution, and revenue recovery. This integrated approach maximizes sales, profitability, and market share across media and commerce touchpoints.
Trusted by over 8,000 brands and agencies, including PepsiCo, Sanofi, and Estée Lauder, Skai integrates with 300+ publishers and retail media networks such as Amazon Ads, Walmart Connect, Criteo, Google, Microsoft, Facebook, and TikTok. Headquartered in San Francisco with nine international offices, Skai empowers brands to connect media and commerce for measurable growth and efficiency.
Skai uses the brand name Kenshoo Skai in the UK & Europe.
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Frequently Asked Questions
What does a Client Success Manager, London do at Skai?
As a Client Success Manager, London at Skai, you will: the Client Success Manager is responsible for overseeing client utilization of the Skai Omnichannel platform and driving client satisfaction. They will provide training, technical support, and work closely with clients to ensure their needs are met and expectations exceeded..
Is the Client Success Manager, London position at Skai remote?
The Client Success Manager, London position at Skai is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Success Manager, London position at Skai?
You can apply for the Client Success Manager, London position at Skaidirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.