Do you want to take on responsibility and fulfil customer wishes? As the Depot Manager at SIXT Van & Truck in Yeovil, you’ll have the overall responsibility for the day-to-day running of the Hire Desk and Transport services. You’ll manage, motivate and coach a team of Hire & Sales Co-ordinators, Vehicle Valeters, Van Liners, Washer/Checkers and Drivers ensuring their health and safety is provided for. You’ll take ownership of all required reports ensuring their accurate and timely completion. To have a strong sales focus and be able to deal effectively with customers at all levels in the pursuit of increasing sales revenue and resolving any queries lodged.

Please note that this a Full time role, with an average working week of 45 hours, and a requirement to work 1 in every 2 Saturday mornings.

KEY RESPONSIBILITIES:  

Staff  

• Allocating and monitoring the workload of the hire desk team and drivers on a daily basis.  
• Monitor efficiency of hire desk staff and drivers to ensure customer service levels are maintained.  
• Review and establish the training needs of staff and where appropriate provide one to one coaching or alternatively in consultation with the Multi-Site Manager consider head office or external training.  
• Always ensure adequate cover by authorising holiday requests and monitoring weekend attendance. 
• Involvement with the recruitment and induction of new team members  
• Take ownership of all matters relating to staff absence/movements/ discipline and training needs and inform management appropriately.   
• Ensure all staff wear appropriate corporate clothing.  

Systems & Procedures  

• Achieve add-on sales budget by ensuring that HSC’s are proactively selling consumables.  
• Stock control of consumables and re-sale items and re-ordering when necessary  
• Monitor processing of on hires, off hires and exchanges on SVAT’s computer system and using PDA’s where possible.  
• Identification and resolution of queries through monitoring and analysis of paperwork procedures.  
• Ensure manual paperwork kept to a minimum  
• Adapt to changes in systems and criteria as and when required and be proactive in looking after DVR and SVAT interests and customer business.  

Reporting  

• Review all relevant customer reports and take action where appropriate  
• Report to the Workshop Manager on vehicles that are unavailable for hire  
• Report errors on rates to HQ staff and ensure rectification.  
• Review Insurance report  
• Daily Yard check  
• Review monthly credit note review and take action where appropriate  
• Review & action monthly live hire reports.  

Health & Safety  

• Ensure that the company’s health & safety policy and procedures are adhered to in relation to the running of the hire desk and transport services.  
• Ensure staff are supplied with and wear appropriate PPE  
• Ensure the cleanliness and tidiness of the hire office and vehicles to minimise the risk of accidents.  
• Ensure all accidents are recorded and reported in accordance with company procedures. 
• Ensure staff are working in accordance with the company’s H& S policy, procedures and safe systems of work.  
• Bring any matters of concern in relation to H&S to the immediate attention of the relevant department.  

General  

• Ensure all company procedures in relation to the hire desk and transport are always adhered to.  
• Attend weekly meetings with Multi-site Manager.  
• Adopt a hands-on role during holiday and absence periods.  
• Perform any other duties as may be required by the Company, which are deemed as common practice.  

 Behaviours 

• Embody and demonstrate SIXT Van & Truck Behaviours and hold employees accountable. 

Key Performance Indicators

• Depot audits to meet SVAT Standard  
• Accuracy of paperwork  
• Minimal customer complaints  
• Meeting deadlines  Compliance with company procedures.  
• Timely submission of required reports  

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!