Overview

The Team Six Office Supervisor (TSO Supervisor) is responsible for the daily supervision and developmental support of all TSO personnel to ensure duties are being fulfilled and Team Member interaction is conducted in a helpful and efficient manner. 

Responsibilities

• Oversee the daily operation of the  TSO to include front of the house Human Resources duties and ensure staff has all resources and supplies necessary.
• Continually train, evaluate and coach/counsel staff as needed.
• Foster an environment of teamwork, professionalism and resourcefulness.
• Create and post the employee schedule in Optim8 and assign roles in the daily rotation.
• Ultimately responsible for administering payroll corrections as they pertain to payroll discrepancies.
• Ensuring minor labor monitoring and compliance throughout all departments.
• Enforcement of all housing and company attendance policies/procedures, including any applicable warnings and/or counseling sessions.
• Work with the Labor Optimization Manager to ensure processes are executed for reporting data.
• Prepare and communicate to all necessary personnel any time we are expecting associates from external agencies.
• Report all external associate hours and any associate concerns to the proper agency and approve invoices for SFGA Accounts Payable.
• Order all front office and housing supplies and keep an accurate inventory each month.
• Assist in conducting international arrival check in/check out procedures including housing assignments, collecting deposits & signatures for housing contracts.
• Assist the international supervisor with tasks as assigned including cleaning of units, collecting mail, reporting of housing work orders, execution of housing events etc. 
• Ensures all applicants are being moved forward in an efficient manner.
• Maintaining communication with the departments to ensure proper staffing needs are being met.
• Assist in the screening, hiring and onboarding of all applicants for Seasonal Employment.
• Accurately maintain and continually update any and all filing/ reporting systems.
• Ensure proper rent is deducted weekly for housing residents and resolve any disputes.
• Optimize the use of all available staff to ensure the right amount of personnel is present for the volume of Team Members.

Qualifications

• Must be at least 18 years of age.
• Must possess above average communication skills.
• Must possess advanced computer literacy, including Microsoft Office.
• Outgoing and friendly demeanor.
• Able to work efficiently in a fast-paced environment.
• Must have strong leadership development and organization skills.
• Available to work flexible hours including nights, weekends, holidays, and extended hours.
• Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day.
• Must be able to occasionally lift at least 25 lbs consistently and carry 25lbs over various surfaces in all types of weather conditions.