Overview

The IS Support Staff is responsible for providing first-line technical support for park technology systems, including point-of-sale (POS) terminals, network connectivity, radio systems, time clocks, and general computing equipment. This role ensures that all technology essential to park operations is functioning smoothly to provide guests with an excellent experience.

Responsibilities

• Provide technical assistance and troubleshooting for park staff with hardware, software, and network issues.
• Install, configure, and maintain computers, printers, phones, and POS systems across the park.
• Support and monitor park Wi-Fi and wired network infrastructure.
• Set up and maintain employee time clocks, access systems, and radios.
• Assist with software updates, system patches, and preventative maintenance.
• Document and track support requests using ServiceNow or a similar ticketing system.
• Ensure all IT equipment is inventoried, properly labeled, and maintained.
• Work with vendors or the corporate IT team when escalations are required.
• Provide on-call support for critical systems during park operating hours.
• Maintain a clean, organized, and secure IT workspace.

Qualifications

• High school diploma or GED required; some college in Information Technology preferred.
• Experience with Windows operating systems, networking, or hardware troubleshooting.
• Customer service or help desk experience preferred.
• Ability to lift up to 50 lbs and work both indoors and outdoors in varying weather conditions.
• Availability to work weekends, holidays, and flexible hours during the park season.
• Must be at least 18 years of age.
• Strong problem-solving and communication skills.
• Basic understanding of network setups (IP addressing, routers, switches).
• Familiarity with POS systems and ticketing hardware a plus.
• Organized, detail-oriented, and able to handle multiple tasks simultaneously.