Overview

As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships.

Responsibilities

Essential Duties and Responsibilities:

• Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
• Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
• Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
• Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
• Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
• Accurately operate a computer system to create a pass or membership using register or online media.
• Accurately administer Guest re-entry.
• Maintain control of the park exit and do not allow unauthorized entry.
• Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
• Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision.
• Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation.
• Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments.
• Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.
• Adhere to all park and department policies.
• Assist with other Guest Services Department functions as directed by leadership.
• Maintain cleanliness standards in all Guest Services locations and throughout the park.

Qualifications

Skills and Qualifications:

• Minimum Age: 15
• Prior computer usage preferred; but not required.
• Able to work 20-40 hours per week, varied shifts, including days, nights and weekends.
• Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
• Must be able to walk up to 2 miles per day over various surfaces.
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
• Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others