Customer Service Representative - Roswell, GA

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

The Customer Service Representative will be a key point of contact for stores and online ordering to ensure quality and accuracy of orders and transfers.

IN THIS ROLE YOU WILL:

• Set up Retail and Contractor Accounts in UE
• Provide help to outside customers and internal customers to triage accounts that are not set up properly
• Answer 1-800-SiteOne customer calls and be able to provide help for topics which include, Key metrics, Claims Resolution Time, Customer Survey Results, and Claims Reduction, Website Issues, Website functionality
• Understand OKTA, Hybris, UE, Sendgrid, Service Now, as to what is required for online accessWork on all projects that are assigned to our department
• Process Credit Card refunds
• Process order returns
• Navigate Shopify
• Able to train customers on SiteOne.com

• 1-3 years of customer service or retail sales experience
• 1-2 years SiteOne product knowledge is preferred
• Strong Customer Service mentality
• Must have excellent communication skills.
• Bilingual: Spanish Required
• ​High school diploma or equivalent
• The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Compensation & Benefits:

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here’s how to protect yourself from recruiting scams:

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at [email protected] to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.