Product Owner - Shared Services
full-time•Manila
About this role
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Product Owner role...
A Product Owner at SiteMinder partners with the Product Manager to prepare documentation and artefacts based on requirements and collaborate with development teams on detailed user stories and acceptance criteria. They ensure features meet user needs and business goals by tracking success metrics to evaluate the impact of delivered initiatives.
This role is to work with the Shared Services team that is part of the Shared Services & Experience Portfolio and is responsible for:
End-to-end staff and customer journeys into and out of the product
Property operational components including billing, login, and user management
Platform governance, security, scalability, and performance
Providing direction to other teams to ensure a simple and easy-to-use experience
What you'll do...
Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager.
Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
Stay current with product management best practices, industry trends, and Agile methodologies.
What you'll have...
A curious product mindset.
Excellent communicator with ability to engage senior stakeholders effectively.
Skilled facilitator who drives outcomes through cross-functional collaboration.
3+ years' experience in Agile delivery environments.
Strong understanding of product tools, lifecycle and practices.
Detail-oriented with commitment to quality and timely delivery.
Customer-focused mindset with strong user empathy.
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
What you'll do
- The Product Owner collaborates with the Product Manager to prepare documentation and works with development teams on user stories and acceptance criteria. They ensure features meet user needs and business goals by tracking success metrics.
About SiteMinder
We're the name behind SiteMinder, the world’s leading hotel distribution and revenue platform, and Little Hotelier, an all-in-one hotel management software that makes the lives of small accommodation providers easier. Our global company is headquartered in Sydney with offices in Bangalore, Bangkok, Barcelona, Berlin, Dallas, Galway, London, Manila and Mexico City. Through our technology and the largest partner ecosystem in the global hotel industry, we generate more than 125 million reservations worth over US$50 billion in revenue for our hotel customers each year.
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Frequently Asked Questions
What does a Product Owner - Shared Services do at SiteMinder?
As a Product Owner - Shared Services at SiteMinder, you will: the Product Owner collaborates with the Product Manager to prepare documentation and works with development teams on user stories and acceptance criteria. They ensure features meet user needs and business goals by tracking success metrics..
Is the Product Owner - Shared Services position at SiteMinder remote?
The Product Owner - Shared Services position at SiteMinder is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Product Owner - Shared Services position at SiteMinder?
You can apply for the Product Owner - Shared Services position at SiteMinder directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.