Vice President, Client Services

<div class="content-intro"><div> <h2><strong>About Sirona Medical</strong></h2> <p>At&nbsp;<strong>Sirona Medical</strong>, we’re building software that enables physicians to work as fast as they can think.</p> <p>Each year in the U.S.,&nbsp;<strong>billions of patient images</strong>&nbsp;are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine:&nbsp;<strong>over 80% of all healthcare data flows through radiology IT systems</strong>. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.</p> <p>We’re a&nbsp;<strong>San Francisco-based, cloud-native software company</strong>&nbsp;with employees around the world. Our deep understanding of both the&nbsp;<strong>practice and business of radiology</strong>&nbsp;has allowed us to build&nbsp;<strong>RadOS</strong>—a unified, AI-powered operating system powering the entire radiology workflows.</p> <h3><strong>How Sirona Solves the Problem</strong></h3> <p>Sirona is&nbsp;<strong>uniquely positioned to transform the way radiology is practiced</strong>. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:</p> <ul> <li> <p>A&nbsp;<strong>unified</strong>, intuitive, and&nbsp;<strong>platform-agnostic</strong>&nbsp;solution</p> </li> <li> <p>A streamlined workspace that makes&nbsp;<strong>every part of the radiologist’s workflow faster and easier</strong></p> </li> <li> <p>The freedom to&nbsp;<strong>read from anywhere, for anyone</strong></p> </li> </ul> <div>By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend&nbsp;<strong>far beyond the reading room into all care settings</strong>, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.</div> <div>&nbsp;</div> </div> <div>For more information, please visit <a href="https://sironamedical.com/join/" target="_blank">https://sironamedical.com/join/</a>.</div></div><p>&nbsp;</p> <p>The <strong>Vice President of Client Services</strong>&nbsp;is a senior leadership role responsible for ensuring Sirona customers realize meaningful, measurable value from our platform from implementation through long-term partnership.<br><br>This role owns the full post-sale customer experience and leads the teams accountable for implementation, support, integrations, and customer success. The VP, Client Services will build a scalable services organization, establish strong operational rigor, and partner closely cross-functionally to ensure new capabilities are successfully adopted by customers.<br><br>This is a high-impact role for a leader who thrives in growth environments, enjoys building systems and teams, and wants to leave a lasting mark on how a company scales.<br><br>The VP, Client Services reports to the Chief Product Officer and is a key member of the company’s leadership team.&nbsp; This is a rare opportunity to shape how a category-defining healthcare technology company delivers value to its customers at scale. You’ll lead a critical organization, partner with world-class product and engineering teams, and help define the culture and operating model that will carry Sirona through its next phase of growth.<br><br>If you are excited about building teams, creating systems that scale, and making a real impact on patient care, we’d love to meet you.<br><br><strong>Key Responsibilities:</strong><br>Customer Outcomes at Scale</p> <div> <div> <div> <div> <ul> <li>Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion</li> <li>Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success</li> <li>Serve as the executive escalation point for critical customer issues and relationships</li> </ul> Services Organization Leadership</div> <div> <ul> <li>Lead and develop senior leaders across:</li> <ul> <li>Implementations</li> <li>Support &amp; Integrations</li> <li>Customer Success</li> </ul> <li>Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement</li> <li>Design clear roles, career paths, and operating expectations as the organization scales</li> </ul> Release Adoption &amp; Change Management</div> <div> <ul> <li>Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases</li> <li>Ensure that what Sirona ships is not just delivered, but successfully adopted in the real world</li> <li>Establish durable feedback loops from customers and the field into product strategy and prioritization</li> </ul> Operating Rigor &amp; Scalability</div> <div> <ul> <li>Define and own services KPIs and OKRs, ensuring progress is visible and measurable</li> <li>Design scalable processes, tools, and playbooks that support growth without sacrificing quality</li> <li>Balance standardization with flexibility across customer segments and use cases</li> </ul> Cross-Functional Leadership<br> <ul> <li>Partner closely with:</li> <ul> <li>VP Product on roadmap alignment and customer feedback</li> <li>Enablement on readiness, training, and field communications</li> <li>Sales on customer transitions, expectations, and expansion</li> <li>Director of Operations on planning cadence, metrics, and execution discipline</li> </ul> </ul> <strong>What Success Looks Like</strong><br> <ul> <li>Customers experience consistent, high-quality implementations and ongoing support</li> <li>Product releases land smoothly and are adopted with minimal disruptions</li> <li>Services KPIs are clearly defined, tracked, and improving quarter over quarter</li> <li>Escalations decrease as systemic issues are proactively addressed</li> <li>The services organization scales sustainably, without reliance on heroics</li> </ul> <strong>Key Qualifications:</strong><br>Experience</div> <div> <ul> <li>15+ years of experience leading client services, customer success, professional services, or similar organizations</li> <li>Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments</li> <li>Experience partnering deeply with Product and Engineering teams</li> <li>Experience supporting or scaling international customers and services operations is a strong plus</li> <li>Healthcare, radiology, or regulated-industry experience strongly preferred</li> </ul> Leadership &amp; Mindset<br> <ul> <li>A systems thinker who enjoys building structure where it doesn’t yet exist</li> <li>Comfortable holding leaders accountable while building trust and alignment</li> <li>Energized by growth, ambiguity, and the challenge of scale</li> <li>Strong executive presence with the ability to influence across functions</li> <li>A values-driven leader who models ownership, transparency, and collaboration</li> </ul> </div> </div> </div> </div> <div> <p><strong>Benefits:</strong></p> <ul> <li>Stock Options</li> <li>Medical, dental, vision insurance</li> <li>Life insurance</li> <li>Maternity and Paternity Leave</li> <li>Flexible time off</li> <li>401K matching</li> <li>MacbookPro</li> </ul> <p>The annual US base salary range for this full-time position is $215,000 - $235,000 + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p> </div>