Summary
Location
Gulfport
Type
full-time
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About this role
Registration Specialist - Patient Access Services Position Overview The Registration Specialist minimizes medical risk to the patient and minimizes Health System liability by correctly identifying the patient, resolving duplicate medical record numbers, identifying the patient with the appropriate identification band, providing the patient with a copy of the patient's rights and responsibilities, and the Health System privacy practices and proper recording of the patient's privacy wishes. He/She contributes to the success of the Revenue Cycle by meeting standards for accuracy and attention to detail in registrations and all assigned tasks. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. Experience Mental Demands: Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Singing River Gulfport | Full-Time | Split 6am-4:30pm, 10am-8:30pm |
15200 Community Road
Gulfport, Mississippi, 39503
United States
The Patient Access Services Registration Specialist is the first point of contact at Singing River Health System and must ensure a pleasant experience for both patients and visitors. The Registration Specialist interviews patients and/or the patient's representative to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. He/She conducts screening for all insurance pre-certification requirements.
High school diploma or equivalent required; some college preferred.
License
N/A
Certification
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
Experience in hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.
Physical Demands
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Special Demands
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.). Must have working knowledge of MS Outlook. Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals.
Must demonstrate a basic understanding of medical terminology as it relates to patient registration. Must be able to understand all insurance matters regarding policy benefits and managed care contracts, certification, insurance verification and eligibility.
Other facts
About Singing River Health System
Singing River offers award-winning, comprehensive care for every age and stage. As one of South Mississippi's largest employers and proudly recognized on the Forbes list of America’s Best-In-State Employers, we are committed to the highest quality standards and attracting the best talent available.
Singing River provides a seamless approach to healthcare across our three hospitals in Gulfport, Ocean Springs, and Pascagoula, as well as our 50+ clinics and specialty locations. We take pride in our Community Benefit and Outreach efforts, offering charitable assistance and participating in numerous educational and community improvement programs. With a team of more than 3,000 employees, we are an asset to the local economy, providing industry-best wages, benefits, and workplace culture. Through this dedication, Singing River improves the health of its community while making it a better place to live and work, and we are honored to be the caregiver of choice.
We are dedicated to improving health and saving lives, right here.
What you'll do
- The Registration Specialist is responsible for interviewing patients to obtain accurate demographic, financial, and insurance information. They also conduct screenings for insurance pre-certification and ensure compliance with patient privacy practices.
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