Summary
Location
Gautier
Type
full-time
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About this role
Pre-Arrival Specialist - Patient Access Services Position Overview The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient/guardian and/or the physicians’ office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. Experience Physical Demands: Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Financial Services Building - Pascagoula | Full-Time | Monday-Friday 8:00am-4:30pm/8:30am-5:00pm |
2101 US-90
Gautier, Mississippi, 39553
United States
The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.
High school diploma or equivalent required; some college preferred.
License
N/A
Certification
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Other facts
About Singing River Health System
Singing River offers award-winning, comprehensive care for every age and stage. As one of South Mississippi's largest employers and proudly recognized on the Forbes list of America’s Best-In-State Employers, we are committed to the highest quality standards and attracting the best talent available.
Singing River provides a seamless approach to healthcare across our three hospitals in Gulfport, Ocean Springs, and Pascagoula, as well as our 50+ clinics and specialty locations. We take pride in our Community Benefit and Outreach efforts, offering charitable assistance and participating in numerous educational and community improvement programs. With a team of more than 3,000 employees, we are an asset to the local economy, providing industry-best wages, benefits, and workplace culture. Through this dedication, Singing River improves the health of its community while making it a better place to live and work, and we are honored to be the caregiver of choice.
We are dedicated to improving health and saving lives, right here.
What you'll do
- The Pre-Arrival Specialist is responsible for scheduling appointments, performing pre-certification and authorization, and completing benefit collection for outpatient procedures. They ensure timely and professional communication with patients and physician offices while maintaining data integrity.
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