Summary
Location
Gulfport
Type
full-time
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About this role
Patient Resource Manager
Singing River Gulfport | Full-Time | Monday-Friday 8:00am-4:30pm/rotating weekends/holidays |
15200 Community Rd.
Gulfport, Mississippi, 39503
United States
Position
Overview:
The Patient Resources Manager is responsible for maintaining the operational efficiency of the Patient Resources Management offices. The will work closely with the Director of Utilization/Case Management to ensure that the daily department operational needs are met. The Manager is responsible for organizing and scheduling meetings and appointments, organize office operations and procedures, organize orientation and training of new staff members. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.
Education:
Graduate of an accredited School of Nursing or Social Work. Bachelor’s of Nursing Degree or Master’s Degree in Social Work (MSW) preferred.
License:
Currently licensed to practice as a Registered Nurse or Social Worker in the State of Mississippi.
Certifications:
Must complete and maintain BCLS certification upon hire and/or transfer.
Experience:
Work Experience: Required 3 years of utilization and/or case management experience with a registered nurse license or social work liscense. Preferred 3 years of supervisor or leadership experience in a hospital environment.
Reports to:
Director of Utilization/Case Management
Supervises:
Assigned personnel
Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.
Other facts
About Singing River Health System
Singing River offers award-winning, comprehensive care for every age and stage. As one of South Mississippi's largest employers and proudly recognized on the Forbes list of America’s Best-In-State Employers, we are committed to the highest quality standards and attracting the best talent available.
Singing River provides a seamless approach to healthcare across our three hospitals in Gulfport, Ocean Springs, and Pascagoula, as well as our 50+ clinics and specialty locations. We take pride in our Community Benefit and Outreach efforts, offering charitable assistance and participating in numerous educational and community improvement programs. With a team of more than 3,000 employees, we are an asset to the local economy, providing industry-best wages, benefits, and workplace culture. Through this dedication, Singing River improves the health of its community while making it a better place to live and work, and we are honored to be the caregiver of choice.
We are dedicated to improving health and saving lives, right here.
What you'll do
- The Patient Resources Manager is responsible for maintaining the operational efficiency of the Patient Resources Management offices and ensuring daily operational needs are met. This includes organizing meetings, scheduling appointments, and training new staff members.
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