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Sales Development Representative
full-time•Puumala
About this role
About the job
At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world.
ClickSend, a brand of the Sinch SMB group, is a rapidly growing and fast-moving business. We have a high volume of inbound sales opportunities, and we're looking for a motivated Sales Development Representative (SDR) to help us capitalize on them. Many potential customers are looking for assistance with pricing and product questions to help them convert. This role is crucial for engaging with new website inquiries and re-engaging customers who have trialed our platform but haven't yet become paid users.
What You'll Do
The SDR team is responsible for maximizing the conversion of a high flow of inbound SMB customers from the AU, US, or UK time zones. You will focus on website engagement and handling our 400+ monthly inbound sales inquiries. Your primary objective will be to book meetings for yourself or for one of our Customer Success Managers (CSMs). You'll also be tasked with re-activating dormant opportunities to maximize our lead flow potential.
How Your Success Will Be Measured
- Qualified demos booked
- Web chat satisfaction scores
- Re-engagement metrics
- Manage CRM activity (Salesforce)
- Weekly 1-on-1 with Sales Director
What You'll Bring to the Table
- Proven sales phone skills, customer success, or inside sales experience, ideally within a SMS, SaaS, or telecommunications environment.
- A fluency with numbers and a keen understanding of SDR dashboards.
- Adept at identifying and executing on opportunities.
- A customer-focused mindset with a genuine interest in understanding their needs.
- Ability to multitask, prioritize, and manage time effectively.
- Strong communication skills, both on video calls and phone calls.
- Familiarity with SaaS tools like Salesforce, Intercom, Slack, etc.
Our Successful SDRs Are:
- Well-organized and make great use of their time throughout the day.
- Individuals who bring their personality to the table and don’t rely on scripts.
- Self-starters who are not afraid to make decisions on the spot.
- Humble and unpretentious, yet have the drive to succeed and find pride in achieving targets.
What We Promise to Give You
- Competitive salary with full benefits and a rewarding commission structure with accelerators.
- The flexibility of working from home with no travel required (a possible once-annual team meeting may be an exception).
- A culture guided by our Sinch values: DREAM BIG - WIN TOGETHER - KEEP IT SIMPLE - MAKE IT HAPPEN. We’re quickly becoming a global force in business messaging, so if you connect with these behaviors and enjoy the pace of a fast-growing company, you'll fit right in.
- Coaching and career development support.
- A day off for your birthday!
- Flexible working arrangements and more.
What you'll do
- The Sales Development Representative (SDR) will engage with new website inquiries and re-engage customers who have trialed the platform. The primary objective is to maximize the conversion of inbound sales inquiries and book meetings for Customer Success Managers.
About Sinch
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
Shares are traded at NASDAQ Stockholm: XSTO: SINCH
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Frequently Asked Questions
What does a Sales Development Representative do at Sinch?
As a Sales Development Representative at Sinch, you will: the Sales Development Representative (SDR) will engage with new website inquiries and re-engage customers who have trialed the platform. The primary objective is to maximize the conversion of inbound sales inquiries and book meetings for Customer Success Managers..
Is the Sales Development Representative position at Sinch remote?
The Sales Development Representative position at Sinch is based in Puumala, South Savo, Finland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales Development Representative position at Sinch?
You can apply for the Sales Development Representative position at Sinchdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.