SP
Representative, Guest Services
part-time•Sunrise
About this role
Job Location:
Sawgrass MillsPRIMARY PURPOSE:
This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
PRINCIPAL RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but not be limited to:
- Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
- Delivers on all Simon Service initiatives and delivers excellent service to guests
- Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
- Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
- Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
- Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
- Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
- Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
- Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
- Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
- Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
- Maintains confidentiality and follows the code of ethics
MINIMUM QUALIFICATIONS:
- A high school diploma or equivalent
- 1-2 years of customer service or sales background
- The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
- Must be at least 18 years of age
- Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
- Ability to effectively perform multiple tasks for up to 5 hours at a time
- Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
What you'll do
- The successful candidate will represent Simon to guests by providing high-quality, efficient, friendly, and energetic service. They will also oversee financial management of initiatives sold at Simon Guest Services and ensure compliance with all policies and procedures.
About Simon Property Group
Simon is a global leader in the ownership of premier shopping, dining, entertainment and mixed-use destinations and an S&P 100 company (Simon Property Group, NYSE: SPG). Our properties across North America, Europe, and Asia provide community gathering places for millions of people every day and generate billions in annual sales.
Our portfolio includes assets of national and international renown - proven assets that are the preferred location for retailers. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long-tenured and well-respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management & leasing.
Employment at Simon is considered the pinnacle of a career by real estate professionals due to our leadership position in the industry. With a total market capitalization of over $80 billion, we are well positioned to continue to deliver strong financial results and create shareholder value. Headquartered in Indianapolis, Indiana, we employ approximately 4,800 people across the United States.
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Frequently Asked Questions
What does a Representative, Guest Services do at Simon Property Group?
As a Representative, Guest Services at Simon Property Group, you will: the successful candidate will represent Simon to guests by providing high-quality, efficient, friendly, and energetic service. They will also oversee financial management of initiatives sold at Simon Guest Services and ensure compliance with all policies and procedures..
Is the Representative, Guest Services position at Simon Property Group remote?
The Representative, Guest Services position at Simon Property Group is based in Sunrise, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Representative, Guest Services position at Simon Property Group?
You can apply for the Representative, Guest Services position at Simon Property Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.